Ronnie Bock's Kerrville RV

I recently purchased a used Class C motorhome from Kerrville RV. Wanting to have it inspected, I reached out to a mechanic friend in the area. I simply asked him for recommendations on who I should have inspect it. He did not know where I was buying from. My friend was emphatic the best place to do any RV business was Kerrville RV. He has been doing business with them for many years and trusts no one as much. I told him I was buying the unit from Kerrville RV and he said "then if you have any problems they will be something neither I nor anyone else could have predicted." Best recommendation I could have asked for. It has only been a couple months but everything is great with the unit. Everyone there bent over backwards to ensure the experience was as pleasant as possible. Now I can't say enough good things about them.

We have been looking for the elusive Ekko and luckily happened on a pending delivery at at Ronnie Bock. This is our 5th RV and the latest in a line of Winnebago products. By far this was our best experience working with a dealer and a sales person (Gary Odell) We negotiated a price the day before Winnebago raised their prices for the 2023 models and even though it hadn’t been delivered and we hadn’t yet paid for the RV they honored our negotiated price. Communication was excellent throughout the purchase process and one slight miss communication/ concern of ours was handled in our favor without question by Todd the GM. He also purchased an after market part for us prior to the sale to have it available and installed upon pick up. While we didn’t ask for it, he made it part of the deal. We shipped boxes to the dealership, flew in for the pick up and we will begin our drive home tomorrow over our children’s spring break. They had a car waiting for us at the airport and set up a night at a wonderful campground near the dealership. (Buckhorn Lake Resort). Realizing that we didn’t have a surge protector John, the parts manager found one in town and brought it to us while we packed our belongings in the RV. Who does that? Keith did our walkthrough and made sure we understood everything about the new rig. He was friendly like everyone on staff, knowledgeable, and took all the time we needed. My wife and girls especially loved him and his thoughtfulness. One of the guys, sorry I don’t know his name, shared his knife with us to open our boxes without having to ask as he noticed my wife struggling to open a box. Keri did our paperwork. It was fast, smooth and without any issues or attempted up selling or games. This is a family business with wonderful employees who care about the entire process not just the sale. Every past purchase left us with something or someone who made the experience less than 5 stars, not here. When we are looking for our next RV we will do all we can to work with Ronnie Bock’s Kerrville RV again! Thank you all for making our purchase and the beginning of our spring break so positive.

Tried ordering a part from their Parts office because I like to shop local. Paid in advance with the estimated delivery Wednesday. No parts but a call saying Thursday and they would call me. No parts, no call but I was in town and stopped by. All attitude, no service and my visit ended when they told me they would not order parts for me and basically, dont come back. Went on Amazon and the part will be here Monday. Customer service is a foreign concept at Ronnie Bock's and I will not even consider them when I shop for a new RV.

I have to say, being in the automotive service business for the last 45 years in Encinitas, CA Ronnie Bock’s Kerrville RV we’re absolutely incredible. Somewhere just past Tucson AZ a 53’ truck lost his tire and came out in large pieces. Well as I tried to miss the debris, it knocked out my water drain completely for my fresh water tank. The owner Todd and his service department took me in and repaired my tank and fixed another sewer leak problem right away. They were very reasonable and got me back on the road again. I was so relieved. I so appreciate the good service and the staff were all so helpful and kind. Great job Ronnie Bock’s RV in Kerrville, TX. You are all the best!! 5 STARS FOR SURE!!

I just wanted to give a shout to Ronnie Bocks RV in Kerrville, TX. Time and time again I see on here complaining about RV service centers. My experience in Kerrville was excellent. I made the appointment about one month out. We had the awning and LP line recalls done, plus cab leaking and gray tank sensors not working. All fixed in one day. Just thought I would share my positive experience compared to my negative experience (don’t get me started) at one of the large RV Dealers where we bought the rig. Safe travels!