9 reviews
I came this morning with my grandfather who is 88 years old and just got out of the hospital and we stood about 30 seconds while the two front ladies sat there and talked to each other. She acknowledged with her finger and said I’ll be with you in a second and continue to talk then another 20 seconds went by when she turned around finally and said sorry about that. That’s unacceptable and very unprofessional as front of the house.
Dr Desai and his team are incredible. The most kind, caring thorough and professional doctor we've ever dealt with. That says a lot, since my mother is 92. We've recommended him to several of her friends and the consensus is the same. He's a leading heart/vascular surgeon for a reason...and it shows!
Very friendly staff.
Beverly is a wonderful associate, such a plus for the front office. Too bad the other young lady is so condescending to her. Nice to see RHVI coming together. Thank you for all your services.
Dr Desai of Reno heart institute came highly recommended to me by my primary care provider. I should have taken it as a sign when it took days of trying to call and set up an initial appointment, nobody picked up the phone or returned my messages. Eventually I just stopped into the office and was able to make an initial appointment which was a 2 month wait. Good thing my heart condition wasn’t critical! I finally head into my appointment and meet with the PA for about 15 minutes to check vitals and answer questions. When Dr Desai finally joined, he brought a resident intern with him so I proceeded to discuss my issues not just for him but for two others in the room. A few times, his cell phone went off and he continually checked messages. He was so distracted for most of my appointment I did not feel that he genuinely cared about my heart health! Bedside manner was some of the poorest I’ve seen, but decided to give him another chance. I proceeded to schedule an EKG for 2 months later and a heart monitor a few weeks after that (their earliest available). While the EKG went smoothly, April 1 comes around and I get a phone call 25 MINUTES prior to my heart monitor placement to let me know they had to cancel due to “transition of heart monitors and not having enough inventory”. Upon realizing this was not an April fool’s joke, I became pretty distraught given I had to rearrange my entire work schedule to accommodate the heart monitor (I cannot wear it in the environment at which I work) and was losing $700 that week as a result. Totally and completely unprofessional! Save yourself the time and frustration, and take your business elsewhere.
I am extremely frustrated with my experience at Reno Heart Institute. I was seen in January 2024 by Dr. Rowan as a new patient. I scheduled an echo cardiogram and a follow up appt a week after. Early to mid February, I called the facility and reached an operator who took down all my information and said she would forward it to the front desk the following day. She even told me that the cardiologist I had seen was all of a sudden no longer at the facility. I was wondering why I never received a call to receive this information beings my cardiologist and I had some upcoming plans regarding my heart. I gave a few days of grace to allow them to return my call. A week passes and I call their facility again and only reach the voicemail. I leave all my info and questions again for a call back. I had questions about how much an echocardiogram was after speaking to my insurance and finding out that I had a high deductible that I did not want to pay at this time. More time passes with no returned call. I also was still curious to know what was going to happen since my doctor left their facility. I called another time and once again left a voicemail with again no call back. Today 3/22, I finally received an automatic call from Reno Heart Institute reminding me of my appointment for 3/25 and it said to call the office by today to cancel (I already left a voicemail trying to cancel a week or so prior). I called the office and once again it went to voicemail. I left a message requesting cancellation again. I called again and went through the automatic system and selected the options stating I was calling from a doctors office or hospital. Only then, did I finally have someone answer my call. I let the lady know what happened and my frustrations of not receiving any information or call backs or my request to cancel not being acknowledged. The lady on the phone didn’t acknowledge any of the things I was feeling or even apologize. She said okay I’ll cancel and document that. That was the extent of the convo. I’m very unhappy with how this went. I am just thankful that I was not having anything emergent or more important done because who knows if that would have even received a call back. I will not be coming back to this clinic. It did not feel that my health was a priority to them.
My GP referred me to Dr Desai during this recent holiday due to an anomaly on several heart tests that indicated I may have had a heart attack. Dr Desai squeezed me in almost immediately and after review my tests and conducting his own, discovered that there was no heart attack and just a minor electrical issue. I was able to keep my scheduled knee surgery thanks to a quick and accurate diagnosis from Dr. Desai. I would like to also add that he has a great personality and is a great communicator.
I was called by the scheduling department at this clinic to schedule an appointment after they had received a referral from my doctors office. They seemed to be confused as to what test I needed done and asked me to confirm. Since I didn't have the referral in hand, I asked them what was on the referral that prompted them to call me? They said an ultra sound. OK, however that wasn't what I remembered my doctor asking to be done. I then went to my doctors office the next day to get a copy of the referral. It clearly states a stress echo test. How the scheduling department confused that with an ultra sound is beyond me. At this point I then spent 3 days calling during business hours to clarify what test I was getting. On the third day I finally after multiple attempts got connected with someone. The person was very helpful and apologized for the inconvenience, but did confirm I was scheduled for a stress echo. I was happy to hear this. Just now I receive another call from this office confirming that a mistake was made and that they don't do stress echo tests at this location. I am let down that this office doesn't know after multiple phone calls what tests are being done. They wasted two weeks of my time getting scheduled for the correct test at another office and seemed to be willing to conduct the incorrect test. This is unacceptable and I would never do business with a clinic that will gladly take money from a patient for the incorrect test. Completely unprofessional and good luck ever getting in touch with someone here.
I am so very grateful I met Dr. Desai. He saved my life and made my quality of life so much better. I was experiencing an irregular heartbeat, high blood pressure and anxiety. It's now a year and a half after my aortic valve replacement and my blood pressure is normal without meds, my heartbeat is normal and I'm walking 3-5 miles most days and cycling 10-20 miles all at altitude. Dr. Desai truly cares, is knowledgeable, and very professional.