Reed Residential

I am furious at the ever changing rental policy. First cannot view as no guarantor and now cannot view because a tenant has to earn x3 the yearly rent (more expensive than a mortgage). Yet the property remains empty and the perspective tenant could have moved in a weeks time! Local people are being overlooked by this local company who has grown and been made successful by the very community it is now rejecting!! You are biting the hand that fed you by greedy pricing and unrealistic terms and conditions; preferring having an empty property with no income instead of a working tenant who is ready to move in! Further more your telephone staff need a retrain in customer services as they are rude and abrupt and really sound like they don’t want to be at work!

Just phoned about a leak from the flat above the person was SO ABRUPT. we are not online or technically minded so l could not give photos spoke to me as though I was lying what a lovely way to treat vulnerable people will also let trust polite know.

I cannot express enough how impressed my wife and I were with the level of service and professionalism shown by Reed Estate agents. From the very first phone call through to negotiating the sale of our property in a very sort period of time. Tyrone Hodges was an absolute superstar. He guided is trough the process and helped us achieve our full asking price. We cant recommend Tyrone and Reed highly enough.

I rented a property managed by Reed for 12 months, and in that time had multiple issues that highlighted both great incompetence and a lack of care on behalf of Reed. When I first moved into the property there were several issues including a broken oven, a non-functioning extractor fan, a broken shower head and a broken blind. The maintenance workers hired by Reed failed to show up and I ended up fixing all these issues myself. While Reed apologised for this, the fact that they hired such unreliable maintenance people shows some serious issues. Also the fact that such repairs were needed made me question Reed's reliability as I was told that I couldn't move into the property early as maintenance needed to be completed, this maintenance clearly left a great deal to be desired. Reed also made an annoying habit of ignoring emails, I once emailed Reed about supplying me with a letter box key, but they failed to respond to my email in any way, one of my neighbours who has lived at the property for far longer than I, had simply said, 'you have to keep trying'. I should not have to repeatedly email a company to give me access to a letter box connected to the property that I am renting. Ultimately, this was just minor inconvenience as I was able to bypass the lock to open my letter box, raising further questions about the security guaranteed by Reed managed properties. Finally, I must note the incredible incompetence with which Reed handles emailing tenants. I on multiple occasions received emails from Reed that were intended for other tenants in other properties managed by Reed. This supplied me with the names and addresses of other Reed tenants and highlights, at best, incredible incompetence on Reed's part or, at worst, a complete disregard for the privacy of it's tenants. I responded to Reed on these occasions informing them of their mistake, but they did not acknowledge it on any occasion. Finally, on the day I received my email regarding my deposit return, the email had someone else's name on the top of it. From start to finish Reed have been an example of incompetence and I would avoid recommending them to anyone, in fact, I would be far more likely to recommend avoiding Reed Residential as best as you can.

Went into the office of Reed Residential this morning. As soon as we walked in, we were overwhelmed with the level of friendliness and exceptional customer service. Lisa and her team (Ben, Naomi and Margot in marketing 😊), were just amazing and made us feel very comfortable. Having just viewed a property, we went in to discuss next steps and Lisa was very honest and helpful with the process. I highly recommend the services of Reed Residential. They have been prompt with phone calls and suggestions and have made the experience of moving home that much easier. Thank you so much for your help. Alex and Darryl.