Red Lobster

NO STAR. waitress was rude, manager did nothing and food was cold and horrible. Atmosphere was we dim and that us being there to eat and have a experience, bothered the staff "working". Paid over $350 for gross food that none of us ate. Manager did nothing!!! Oh wait he offered a to-go box.. Tried to contact customer support multiple times for 4 months, no response. Don't go to this establishment, nor try to get issue resolved. No one will help. I don't have a Facebook account and I won't create one just to get a response from you. Less than stellar is an understatement. You want to make it right, correct the horrible experience.

Food was Great atmosphere was good. Too many large groups but workable. My waitress was marginal. She had no patience for my wheel chair or me I never saw my bill. She took over the pay device and my credit card, All other service folks were great.

Tbh chains give me actual anxiety. I feel like it's really hard to get a good meal and get good service and feel like you can trust a corporation lately. I really prefer smaller businesses. But I was looking for somewhere to get crab and I feel like a lot of places don't even have it on the menu probably due to overfishing and climate change sadly. Maybe this isn't crab season I don't know. I was having a craving though so after looking around I decided to give Red Lobster a try. I always go out of my way to look for the better franchise as well. This one seem to have good reviews and it wasn't *too* far so we gave it a whirl. I'm glad we did because the crab was excellent and the service was as well and they have those little pads but maybe they heard me complaining as I was being seated and they didn't make me use the stupid thing haha. Or maybe it was just a considerate server when you're spending that much money maybe he feels the same way I do that I shouldn't have to use that gross tablet lol. I really enjoyed all of the food. And the service was hyper attentive, which was awesome because my daughter claimed she didn't want crab and she just wanted fettuccine alfredo which annoyed me because we came all that way for crab and then after we were served she decided yes she did want crab it's like bro you're not going to eat all of mine lmao. So we had to order more and I really am grateful that my server was checking on us so that we could get that order in quickly and be able to all enjoy crab, I knew she was going to do that lol! They also gave us like a side order of fettuccine alfredo or something like that that was really nice of them because we were spending so much money on all of the crab and extras and my daughter really did annoy me trying to order two meals basically like if she was really going to eat all that no problem but she can't eat two meals haha. It's fine though she took the fettuccine alfredo home and I think she did have some for leftovers. I was pleasantly surprised though I feel like corporations are really letting me down lately so I was so scared. Everything was delicious though, except my only complaint would be the mozzarella sticks were a bit underdone and overloaded with parmesan. I probably wouldn't order those again. But it was really great service and I would definitely recommend this particular Red Lobster in Southwest Plaza.

Stopped in here as my daughter is visiting and we decided on a seafood place, I was looking for a salad and my daughter decided on their Maple Bacon Chicken, we had the Calamari appetizer for also. We went early so we would beat the Saturday evening crowd, our server was friendly but the atmosphere was extremely lacking and the restaurant itself was extremely outdated and in some disrepair, the carpets are dingy dirty and just felt like very blah. The calamari was fine, typical chain restaurant style with basic tarter sauces to dip them in, the cheddar biscuits were decent and plentiful. Our entrees on the other hand not so appetizing, my salad had more croutons then anything and the dressing was overpowering and drowning the salad, I got 4 pieces of chicken that was cooked a little too much and my daughters dish was same way, she had difficulty cutting the chicken, fries and rice were ok. Our server did check back on us one time 2 minutes after dropping off our food and checked if we needed refills also, when we were done we asked for a togo box for my daughters leftovers, our server showed us how to pay on the table kiosk, cleared our table of everything and left. This place could use a good serious updating and would be nice to not hear the staff complain about quitting because they are not paid well. I am guessing the reason that they are not paid well is because it’s hard to be happy in a place you work when it’s in the condition it is. Will be writing their corporate office, staff did good for what they have.

The food and service is very good. I recommend this place. They do have a $20 endless shrimp. The atmosphere is very nice and this place can easily handle large groups of 10+.