Quest Canberra

A home away from home... Perfect in every way... Staff incredibly pleasant polite and very happy to assist in every way they could... Thank you for the beautiful room and perfect surroundings

Fantastic stay at Quest Canberra. The staff (Syed) were warm, welcoming, and very helpful from check-in to departure. The apartment was spacious, clean, and well-equipped with everything needed for a comfortable stay. Great location with easy access to shops and transport. Highly recommend and would happily stay again.

Really great service. Always assisted when needed

I recently stayed here for a few months. Room was directly above a noisy pub with zero noise insulation. When the oven activated the smoke alarm in the room at low temperature near the beginning of my stay, I cleaned it out myself. It took 2 cans of heavy duty oven cleaner and appeared as though it had not been cleaned for years. I showed the reception staff the resulting full bag of black goop-covered paper towels and she was very apologetic. The next day I received a visit from the manager berating me for having the do not disturb sign on my door the previous Monday when a full service was due, putting the blame on me for the filthy oven. Mind you, the oven was not touched by cleaning staff during any other full service. Neither were the floors, pillowcases, or anything else for that matter unless I specifically asked. The shower was not cleaned by staff once during my 6 month stay. I ended up buying mould cleaner myself and scrubbing it. *The 2 other cleaners not assigned to my room who came in twice during my stay were wonderful. The lift is scarily noisy. Management grumpily asked me to refrain from using it, however I required access due to arthritis and an autoimmune condition. Management cannot accept criticism, instead turning all complaints back onto the patron. The Manager not once smiled that I was able to observe. After reading other negative reviews here, with responses from management saying they would take on board the criticism - it's clear nothing is ever done about improving service. The lack of hygiene standards and customer service reflect very poorly on top management. If management have lost their passion for the job, new prints on the wall won't put a smile on their face. Take a holiday or move on so new management can breathe new life back into the place or the establishment will continue to lose customers.

Great location with reasonable equipment. Service a bit abrupt and a big deposit. Central to good eating and entertainment.

I've stayed here whilst away for work a couple of times and each time have experienced issues! Rooms are located above a noisy pub and on a busy street... But not remotely insulated in any way from the sound. Last stay, the oven wouldn't work... And whilst I was assured every day that it would be "fixed by maintenance"... It wasn't fixed for the entire duration of my stay! This trip... My outdated dryer keeps overheating and won't dry my clothes. Consequently... I need to take my clothing to a laundromat so I'm not taking wet clothes home on the plane. Staff have been absolutely zero help and keep spouting the same "maintenance will look into it" nonsense. Rooms don't get cleaned properly

Great location in a historic building. Staff are friendly and rooms with cooking and washing facilities is very handy

Our worst stay ever in Australia. This is not 4 star hotel, more like 2 star motel and not for 150aud. The room was stinky, you cant open windows, furniture was from 70s, bathroom not clean and mouldy, noise from the elevator every 30sec. Very very bad. No parking, even though we booked it. Would not recommend at all, better to find something else.