Pizza Hut delivery

Ordered pizza via the website, the food arrived quickly and was excellent. Will definitely order again soon.

Food arrived more than an hour late. By the time it got here it was freezing cold. Phoned for a refund or for them to bring out another pizza. To be told they can offer the refund just got to wait for the manager to come back in 10 minutes to phone us back, half hour later still no phone call, so phoned the shop back to be told again that the manager would ring back. Again waited. No phonecall. We phoned again said we needed to apply for a refund through the app( we didn’t order through an app) tried saying we had to to it online when it says on the website for refunds or changes contact the store. But he argued that we needed to do it online. Emailed head office to get a refund, the store declined the refund ( no surprise there) lucky enough we recorded it all and we’ve sent over all the proof of them saying to contact head office. So for anyone ordering always and I mean always record your conversation with them otherwise they’ll be able to get away with not giving you a refund.

We're disgusted by the Pizza they just sent us and also the attitude of the staff when i phoned to complain, as you can see from the photos i've provided the Pizza was soaking wet and soggy, this Pizza was to share between 3 of us, we took one slice each and simply couldn't eat anymore due to the wet texture of it making it nasty to eat, i phoned the store any they refused to replace or refund and directed me to make a complaint to head office where ever that is! also when i asked to speak to the manager the staff member asked me to hold on, he then came back 2 minutes later to say 'oh the manager is not here at the moment' i mean come on... it's a small store you know if your manager is there or not! so obviously that was just a lie and the manager was there but didn't want to speak to me to address the issue, Avoid this place and see my photos to show the soggy mess they sent us...

The absolute WORST experience!! Ordered food today at 6pm, spent £40 worth of pizza. Food didn’t arrive arrive until 10pm!! Called the restaurant multiple times to be told the food is on its way, and when the food finally arrived had to reheat in the oven they were so cold. No apology from the restaurant. Do not waste your money, you’d be quicker making your own pizza at home.

Definitely not what I was expecting. The food was awful. Pizza was tough and tasteless. The loaded wedges were disappointing. After spending over £40 didn’t even get a dip with the pizza. Will stick to dominoes in future… much better