5 reviews
My car went in to Burnley perrys for a NOX sensor the, car went in in perfect condition, when picking up my driver side damaged including headlight . Why does it take over a week to check cctv cameras , I have to do all the chasing poor service !!
Would give a minus if possible due to the salesman not giving accurate information causing overcharging for a rubbish vehicle. Went to order a kuga in 2020 got told none in stock and nothing available to order so we left the dealership to go elsewhere. Upon leaving relieved a phone call saying he’d found one but had been specced up so would cost us more and he needed a decision straight away as it might sell. Vehicle arrived with paintwork and mechanical issues and on one trip ( of many) to the dealership he said to me “ I meant if you didn’t take this one it would be factory order”;but that’s what we’d actually gone in for which he said nothing was available. Long story short worst mistake ever buying a Ford spent more time in garage with faults ( still not rectified) even Ford gave up on the car! So the vehicle is going all I want back is the overcharged amount for the not wanted specification. Had the general manager phone once but he wasn’t even working there then so not really interested. Basically said my word against the salesman’s ( and my hubby that was also in the car when the salesman rang) Will see if they ever actually ring me back like they’ve promised !! They tried blaming the vehicle shortage which was not active until late 2021 the salesman actually said it was as they stopping producing diesel cars which was a total lie as they stopped taking orders on them in November 2021 not September 2020. Vehicle still developing faults but like I said is going shortly so not even bothering taking it in .
If I could mark minus I would...van went in for warranty work they had the van for 2 days parts didn't all turn up but they didn't notify us couldnt get hold of anybody to find out what was going on...eventually got told van was ready for collection picked it up from Perry's Bletchley went to fill up with fuel looked at rims only to find consistent damage...went back 10 minutes later and they had gone home...took pictures of damage took van in following morning and as a good will gesture they would send them to be re diamond cut... picked them up yesterday 2nd July and guess what they have done a smart repair which have been sprayed could have been done better by a blind person...
I enquired about a car and very soon received a courtesy call. Excellent service. The gentleman was polite, very helpful and gave all the relevant information we required. I couldn’t fault the professionalism of the staff and we are extremely happy with the car that we bought. Many thanks. I would definitely recommend this garage.
Fiesta taken for service and replacement key to Perry's @ Mansfield. Cost over £525. Firstly they failed to call when the car was ready. when we rang them we were told they shut in 20 minutes and could we come back to collect tomorrow. When checking the service history book, 2 out of the 3 entries were wrong having asked them the bring the book up to date from their invoices. The latest service entry showed a mileage of 25,854 when the car shows only 22,599. Finally, the replacement key that was produced at great expense worked but the original no longer works, so we are back to square one. I've rung and emailed but no response. Customer service obviously not important to them.