Peninsula Physical Therapy

Our mutual client had nothing but good things to say about her knee recovery at Peninsula Physical Therapy. For home therapy she purchased an exercise bike from us at California Home Fitness.

Good PTs but generally all work is done by and with PT aids, PT does not see of follow patients regularly. Billing process and billing is very messed up! The problems with them demanding overpayment and billing issues including the billing office not getting info on payments that have been made (and required) at the time of visit in the clinic, not understanding how FSAs work when being used for copay makes any positive completely erased. I advise avoiding this PT clinic until they learn how to properly bill and resolve billing errors.

If I could give them a zero I would. While their treatment is fine, dealing with their billing company is HORRIBLE. I am 8 months into trying to get them to send me a correct bill. They make you pay upfront and then can't get the billing right if their life depended on it. They billed my insurance for the wrong family member getting treatment and refused to correct it. When my insurance got involved the billing company blamed them for their incompetence! Just got a new statement and somehow my previous payments are gone and I owe a new amount. Incredible! They win. I send them more then I owe just to get them to go away. Go somewhere else and avoid this hassle! This place sucks!