5 reviews
I represented a client building a new home. We experienced great communication from Christy McAfee and the team. The home was finished ahead of schedule. It was a smooth process and a breath of fresh air that was much needed!
Me and my wife purchased a new build built by Patterson Company. Every week they gave us an update on the progress and answered every communication. The project manager was at every walk through and was receptive to all questions. Their customer service and quality of build have been top of the line. We could not be happier with our new home.
Our first home purchase was a very smooth process working with Ryan, Natalie and our builder PM, Zech. They were able to provide upgrades at no additional cost when the requested appliances were not available before closing. However, we are still waiting on the fridge (currently using a temporary) that we purchased with the home. We received regular updates every week after the concrete slab was laid down and were able to deliver on the close date that we were provided with only a small delay. Feeling very proud of our first home and it being a new build!
Patterson company built our first family home and we have nothing but great things to say from start to end! The sales manager Mack was the friendliest person we came across on our home builder search and made us feel right at home when it came to making a final decision. We are SO glad we went with Patterson. The team was thorough, communicated with us weekly, and built such a beautiful quality home that we can’t wait to make memories in. We were truly blown away by the end result!
Im revising my review because we've had a host of problems after moving in. We've been in our brand new home for 3 weeks and I feel like we are getting the experience of a "fixer upper." : / The patio wasn't poured properly the first time and had to be reworked. We were happy with Patterson Company's plan to fix the patio. However, after the work was supposedly completed, there was massive concrete splattering everywhere. It took three weeks for someone to come around to clean it and by then, it had already hardened onto the brick, ceiling, and walls around the patio. The attempt to clean by power washing left peeled paint and washed the grout out from between the bricks. So one "fix" keeps cascading into more repairs. Another problem was that our plumbing backed up during the first week due to a problem with the clearout pipe, which wasn't capped properly before it was buried in the landscaping. Now the carpets in the closet are being replaced, due to water damage, a new baseboard must be installed, and the whole thing repainted. I was told the painter would show up today to redo the baseboards and some other damaged areas on the porch caused by pressure washing. I wasn't given a time window and as such, stayed home all day. I moved the furniture off the patio and the clothes from the closet to give the painter room to work. But this person never showed up! The construction manager stopped by late this afternoon to let me know. But I still waited around all day, and will be moving all the patio and closet contents three more times. 🙄 I still like my new house, just hope it will be finished sooner rather than later. Original review: Together with my husband, we purchased our first home from Patterson Company today. It is gorgeous, and we love it! We decided to build a home earlier than planned, when we saw what a lovely neighborhood was under construction near our condo in the Cool Springs area. It just had exactly the right feel, and the homes have a distinctive look. From selecting a lot, to choosing custom options, and throughout construction, the process was very low stress. Natalie helped us choose cabinets, flooring and tile that looked great together, and Billy kept us well informed during the construction process. It was amazingly on-time despite heavy rain the week before we closed. We felt as though we received white-glove service during final inspections the week before we moved in. This crew does a great job. Thank you!