Palmer Snell Estate Agents Castle Lane

We sold our house through Palmer Snell, Castle Lane from start to finish the team were excellent, very professional; Chantelle, Adam, Rebecca to name a few (sorry if I missed anyone). Post offer, we worked with the Sales Progressor, Paula who was outstanding. From the start Paula kept in regular touch giving updates along the way. Communication was great. Everything was going well and then just prior to exchange, our solicitors license was suspended by the Solicitors Regulatory Authority. Palmer Snell (thank you Adam!) found us a new solicitor. We then found ourselves in an unprecedented situation. Paula worked tirelessly to have our file transferred from the law regulators nominated “caretaker” to our new solicitor (this was no small task; multiple calls, emails and constant follow up) and once transferred she went above and beyond, consistently communicating and following up with all the other solicitor’s involved and other estate agents to push our sale and purchase to completion for which we are very grateful. Paula was absolutely amazing! I miss our daily phone calls - she probably doesn’t :) Thank you all Palmer Snell Castle Lane!

I cannot recommend Palmer Snell Castle Lane enough. I had the pleasure of dealing with Chantel, Paula, Adam and the rest of the sales team to sell my late sisters property. From the initial valuation up until completion, Chantel and the team have gone above and behind. The property was sold for a great price and very efficiently. We received regular updates throughout the transaction and even when things got a little tricky (no fault of Palmer Snell) the entire team where always there to help and make professional and logical suggestions. Thank you so much to Chantel and the team, we will be sure to recommend you moving forwards. Patricia

I had a very poor experience with Palmer Snell Castle Lane West that I feel compelled to share. Over the course of two separate property purchases, the service was consistently unprofessional and concerning. After our first offer was accepted, we waited three months for the sales memorandum to be sent, despite multiple follow-up calls. We later discovered this delay was because our original agent had transferred branches without informing anyone involved in our transaction. When the survey revealed significant structural issues, including an unsound chimney, the new agent Adam dismissed some of the concerns and pressured us to proceed with the purchase. We ultimately walked away from the sale. We then proceeded with another property through Adam, described as extensively renovated. When the survey identified issues requiring immediate roof replacement, we requested evidence of the renovation quality before proceeding - a reasonable request given our previous experience. The agent was resistant to providing this documentation without us first committing to instructing solicitors. Most concerning was Adam’s attempt to downplay the roof replacement cost, claiming it would be around £8,000 when multiple contractors quoted £12,000-£15,000. This appeared to be an attempt to minimize the vendor’s liability and push us toward completion. When we decided to withdraw from this second purchase, Adam’s response was completely unprofessional - he abruptly hung up the phone on me mid-conversation. This experience demonstrated a pattern of poor communication, pressure tactics, and unprofessional behavior. Rather than supporting informed decision-making, we felt pushed toward purchases without proper due diligence. I would not recommend Palmer Snell Castle Lane West based on this experience.​​​​​​​​​​​​​​​​

Shahob, Becky, Adam and the rest of the team were brilliant during the sale of our home. As first time sellers, we were hesitant around who to use, particularly with using a larger firm. However they were uber professional and very communicative throughout the whole process. It was great having the whole team around us as it always felt as if there was someone there to pick up a query which sometimes you don’t get with smaller firms. We were very happy with the outcome - thank you!

Chantel, Shabs and the team were very helpful and quick at securing us a new buyer after our previous sale fell through. They were passionate and friendly at every viewing and were always quick to help with updates throughout the process. Having Paula, the chain manager to help us along was invaluable and a service that we were not offered with our previous agents. I couldn't recommend highly enough and would definitely use them again. Thank you all :)