5 reviews
We decided to visit the Optus Glendale store after having some issues at Charlestown, and I’m so glad we did. Jess and Riley were absolutely wonderful – friendly, patient, and incredibly helpful. While our issue is still pending resolution, the way they handled everything made such a difference. They took the time to explain things properly and went above and beyond to help us. Thank you Jess and Riley for such a positive experience!
Justin and Riley at Glendale Optus who hooked up my mother in law's wifi were beyond amazing thank you to you both, Riley sorted my wifi the next day and went above and beyond, this is why I have been with Optus a long time service is Gold Class always 💕
After many trips to Optus many hours on the phone and instant messaging. I took Myself to Glendale and the lady in there was absolutely amazing and was able to assist me within a few minutes. If ever I need Optus services again, I will go directly to Glendale.
I went to upgrade my phone and plan on Saturday and had the pleasure of dealing with Riley. He identified an issue that I had been charged for a mobile number that I never accessed dating back to 2019. He gave me the details and who to call today and thanks to him I have been able to have those charges reversed. Thank you Riley for taking the time to look through my accounts thoroughly and finding this error. I very much appreciate it!
See Riley, he will get you sorted, organised and great customer service, a bit of a wait 1 1/2 hours in fact, making customers relaxed and at ease sharing knowledge and up to date info. But they need more staff to make it a seamless experience. Allow 1/2 day to get what you need. I just needed a new SIM card took 5 mins after the long wait.