5 reviews
Very safe resort, the staff are very very friendly and happy to help with any request. Buffet breakfast is awesome and great value for money. Location is great if you are not looking to party but have a relaxing holiday then Novotel Nusa Dua is the best! Beach club is so cool and the pool is huge!
This is a wonderful, family-friendly hotel and resort. My husband and I traveled from New York with our three children (ages 9, 6, and 3) and stayed in the Novotel Bali Nusa Dua for 9 days. We all had a fantastic and enjoyable visit. The hotel is an older but well maintained establishment with beautiful greeneries and mature tropical flowers and trees with the most vibrant and lively colors. We loved that the hotel had a private beach nearby (about a 3 min shuttle ride from the hotel, towels provided, food available to purchase). The hotel pools were nice for kids and grown ups. The main restaurant had a wide variety of Western and local food selections. There was also a wonderful cafe (Pause Cafe) that sold really fresh croissants and good latte. My mother in law joined us and so we stayed in a three bedroom apartment with a small kitchen, a fridge, and basic housekeeping items. Overall, we rated the staff excellent; they were friendly, respectful, and helpful. Our children spent sometimes at the Kids Club. The place was small, but with wonderful staff who were attentive, funny, and kind; our kids loved going there and participated in organized activities. We loved the Balinese hospitality! My husband and I also booked 90 min traditional massages at the hotel spa (wonderful, must try!). Some constructive suggestions to the hotel: 1. A microwave would be very helpful for families who stay in apartments. Currently, a microwave can be rented (small fee, but I think should be provided for free); 2. Parents are very appreciative of the Kids Club, the activities, and the option to hire babysitters during the stay, please consider space expansion/addition for this facility. It is fine for infants and younger children, but older children would need more space; 3. Please continue to maintain this beautiful place! Some parts of the flooring, for example, could use improvement to maintain the contemporary looks. Overall, what a great place for our family. We will come back here next year. Thank you Novotel Bali Nusa Dua for helping our family create such wonderful memories.
Staff’s are really kind, however was very disappointed with the room. As soon as we arrived in our room, it had a strong smell like you can tell it’s an old outdated room. Very far from the photos they have advertised. Toilet is leaking. The lights in the room is VERY POOR. It was very dark. Wardrobe is old and always makes a squeaky sound. I booked for a balcony with pool view but we didn’t have a pool view. It is meant to be a 5 star hotel but it doesn’t look like it was a 5 start hotel from the room we have stayed. The pool is amazing and the food is really good. We weren’t informed that they will charge us if we make outside calls using the phone in our room. I wanted to have my clothes washed in their laundry services and they quoted more than $200 aud for it. It was ridiculously expensive. I end up having my clothes done in a laundry shop outside that’s only $50. I know it’s a hotel but it’s just a ripped off. Fridge is leaking. If the hotel staffs weren’t very kind, I would have transferred to a different hotel. The food in the restaurant is very nice, but I would definitely not be coming back to stay there.
Stayed for a week with our son,daughter and families(11 of us). Got a very good rate but the hotel is tired,breakfast was good but dinner was poor to say the least. Staff willing but still suffering post covid. Good for young grandchildren but only average for adults,kids loved it,1st trip overseas
My family and I spent two weeks here. My mum in a studio room and my husband and two kids (baby Ted and 2 year old Billie) in a two bedroom apartment. Can’t express how much we loved this place! Particularly the kids club which allows babies and toddlers if accompanied by a parent or nanny. The kids club staff arranged for a beautiful women named Wayan to look after my babies so we could have some time to relax. The pool area is great, location is good, beach club a short shuttle ride away and I had the most amazing massage on the beach. All the staff were so friendly and we felt very at home. Can’t wait to come back!