Newhall Surgery

Absolute joke. Rang up at exactly 8am, after 22 times of trying to get through on my mobile phone i decided to also use the landline to get through (2 phones on the go - it was getting ridiculous!), to be then put on hold for another 15 minutes only to be told "No appointments are available, ring back at 1pm" How on EARTH is there no appointments when I rang up at 8am and took 30 minutes to EVENTUALLY get through!! 🤬 Hiding behind "covid" I'm guessing!

Awful. I would give 0 stars if I could. Rude receptionists, once you can get through, which you can't most of the time. Avoid like the plague, which if you have and are trying to get an appointment here god help you! I ring and ring and ring and the automated voice thanks me for calling, reels off a minute of unskippable info, only to get an error tone and be cut off instead of getting through to reception.

Its a shame to see all these bad reviews there's a lovely receptionist always cherpy i dont know her name which is a shame always helpful never rude over the phone which I've spoken to her today again more than helpful and caring, also the doctors are brilliant with me and my children people are quick to point out the bad

What's the point in have an IVR to send you to the correct place (which even if you know the number you want to press it just starts the recording all over again) if instead of putting me in a queue you just end the call? 15 times in a row I called, purely out of stubborness and 15 time you made me listen to that man thanking me for calling up and then ultimately hanging up on me.

This is hands down the WORST surgery in Swadlincote. Zero consideration for patients and their additional needs, zero respect, zero comprehension of GDPR - my private medical data was sent to someone else’s address, someone who doesn’t ever attend the surgery or is registered there and the surgery and the receptionist who sent and signed the letters refused to apologise or accept any fault on their part. When I called to query this I was told this wasn’t their problem, not their issue and she had nothing to apologise for, it was her name at the bottom of the letter! They never answer the phone. You came never get an appointment. Never mind the fact that they profile people, my step-father nearly died because of the poor care and attention they give their patients. When I called to advise of my pregnancy I was met with “So, going through with it then?” over the phone…..