Natural Pawz

The front desk lady was extremely nice and helpful! Give her more money :)

This is hands down the best Natural Paws I have been to! I feel like I know all of the employees and always receive the best greetings! Everyone knows Lulu and they make us feel so loved every time we come in. I encourage everyone to at least visit once. You won’t regret it!!!

Sally is the BEST groomer! My dog Waggs loves everyone there. These people truly care for your animal children 🙂

Trying to erase my super postive review from January bc my return in March wasnt what I signed up for. The difference in groomong was like night and day. January-awesome March-not good

They did an amazing job! I will for sure be bringing my puppy back here. He smelled amazing, looked amazing, and had no fear! I initially took him to Krisers natural pet and they did a terrible job. They told me Lazlo wouldn't let them touch him. At Natural Paws he was fully groomed, cared for, and he wasn't shaking one bit. Sally said he was a super loving pup! The groomers took their time and Lazlo wasn't scared at all. Great experience!

I've only been to this location three times but each time I'm really impressed with the staff. You'd think this was their own business they were working hard to make successful. They are very friendly and so knowledgeable about the products it's great coming here. With their help we've found food that is working really well for our 16 y.o. Brittany. Thank you!

**PLEASE READ - FOR THE SAFETY OF YOUR PET** - I dropped my toy poodle off today to get groomed at Natural Paws on Washington Ave in Heights. Upon returning home with my dog, I saw that my dog had lacerations below her eye and along the sides of her nose. I immediately called Natural Paws on Washington Ave to report what I found. The manager immediately went into defense mode saying, "Did she scratch her eye? I didn't see anything prior to her leaving." See attached photos of the lacerations. It is quite obvious that my dog was cut during the grooming process. The manager then proceeds to say, "Bring her in, we can give you some ointment to put on her eye." Ointment?!! Aside from the fact that they allowed me to leave the store without telling me that they injured my dog, the manager, Franklin tried to insinuate that my dog injured herself. When I questioned him as to what he was trying to insinuate, he then said, "I'm just saying, I didn't see anything before she left." That's when he offered ointment for her eye. As I questioned him as to why I was not told about the injury, I was told, "Ma'am, It's not like I can undo the cut." It wasn't until I yelled at him for such an ignorant and insensitive comment that he asked, "What would you like me to do?" I told him that he could start with an apology, not accuse my dog of cutting her own face. The right thing to do is communicate any and all injuries. Even after texting him pictures, I wasn't even offered a vet visit at their expense. I was still offered ointment. I strongly advise - DO NOT TAKE YOUR PETS HERE. They are deceitful and they don't take ownership for their mistakes. ***SEE ATTACHED PHOTOS***