Motorserve Derrimut

Great customer service and very quick turn around

The staff was very helpful and easy to deal with and the whole process was very simple. Very good customer service and happy with repair as well.

Very friendly staff and very accomodating for the fact that I needed a larger hire car to fit my wheelchair even though I was on my P license

The people here are so lovely from the moment I walked in to the end of the job. There is constant communication and my car was ready ahead of schedule. Special love to the 2 beautiful ladies at reception xxxx

Staff are very friendly and helpful

Staff were very friendly and easy to deal with

Everyone at Metroserve Derrimut were fabulous they were lovely, friendly, pleasant and kept me updated through the whole process twice.

Process was super smooth and efficient. Car was repaired earlier than estimated. Staff were all super friendly.

short wait time for service

Very supportive staff and clear communication

Great service! Very lovely staff

Good customer service

I ensured NRMA/RACV had myself listed as the insurance claim contact person and also rang them to set and confirm thati would be the main contact for the claim. I repeatedly told motorserve that i was the contact person not the policy holder (2 in person) and they put it in the notes, yet every update they texted and called the policy holder only to told by them to contact me. The policy holder was not in the accident. If your car is still driveable and they ask you to take your car into motorserve and leave it with them, DO NOT leave it with them, especially if they have to send it off to one of their 3rd party partner repairers. They still need to have the 3rd party inspect your vehicle, provide a quote, get the quote approved by your insurer, order parts then finally once approved start repairing your car. So you will be left without a car for weeks without them even starting work when you could have had your car the whole time. All with no communication from their end unless you constantly follow up or contact the 3rd party. I repeat if your car is drivable get it assessed as repairable but do forfeit your car over for repairs. Take it to your preferred repairer so you can continue using your car. I got my car assessed as repairable then they wanted me to leave it and i said no, what about the parts how long will it take. Then we booked it in for repair a few weeks. When i brought it back they notified me it was going to a 3rd party repairer which they didnt advise me. Once i handed over the car thinking it was in the process of getting fixed it was waiting at the 3rd party for them to do another assessment and quote. Then this had to be sent to the insurer for approval, before they even started repairing it. So i left my car and was without a car for it to sit in a workshop waiting for weeks. If it was to go to a 3rd party repairer motorserve should organise a specific appointment time for them to make the assessment which you can keep the car then take it in for the assessment and then while they lodge the quote for approval you still have access to your car. I made repeated calls to see status of my vehicle to both motorserve and the 3rd party repairer to see if any progress had been made. It was frustrating to be without a car when the car was just sitting not being worked on. The staff at motorserve have their processes they stick to and have no compassion or consideration for practicality, no matter how ridiculous or inefficient the process is. They are also unable to tell me much about what is happening with my car and needed to ring the 3rd party. They began to get annoyed at me when I called to find out what was happening. Thankfully the 3rd party repairer also offered me a loan car during the repairs. Long story short if your car is drivable dont relinquish your car to motorserve unless the assessment is complete and insurance have approved the quote for repairs.

Had to deal with this company through RACV and only had trouble with them and their panel beaters. They won't tell you the work that gets done and the panel beaters cheap out and do the least amount of work possible car had to go 2 times to get fixed 3 to 4 weeks for both times huge inconvenience When. I finally got my car back the 2nd time they never charged my battery and I died while I was out I now have to charge it at home tonight cause the panel beaters lied about the work they did for a second time

A highly-sophisticated, immaculate, professionally-managed, super-clean, jumbo-sized, friendly, very modern, credible workshop. SIXT Car hire is within the premise. Modern avenue with no ugly power lines. Walk 5 min if you are early there to the 5-star rated Salt and Pepper House Cafe for their world-famous latte. Have it in-house with no sugar. Mate..take a half day off from engagements and make the trip to Motorserve a memorable EXPERIENCE. 😆😀😆

Customer service was great especially lady at counter can't remember her name but she was amazing to deal with. Beware people ask in writing what they gona fix on car , was told they will replace front end panels but nothing replaced painted the old bumper bar which still has split and cleaned headlights that's it still damage is visible. Had accident on 2/05/23 , had to wait for all the front panel parts to arrive in stock which none of them has been replaced , car booked in for repair on 28/06/23 and was ready on 30/06/23 . Car was handed in with overpaint and panel still loose. They do not take responsibility of their work and try to wipe hands from their end and advise to speak to insurance company.

I never thought I would have much of an opinion of a necessary evil like a motor repair venue, but having a car fixed here after an accident was actually a fantastic experience. From arrival, the reception staff were patient with my elderly grandparents (the car owners), super informative and very accommodating in offering complimentary drinks while we waited. The assessors were highly prompt- we were seen bang on our appointment time and the inspection was quick and efficient. The assessors made sure to address my grandparents when speaking to us and this won a lot of points with me. The car was repaired nearly 5 days ahead of schedule and the staff were quick to communicate next steps. Honestly, the convenience of having an insurance agent, repair workshop and car rental desk in one venue should not be undersold as the height of efficiency. All in all, we had a great experience and were so grateful.