Motorserve Alexandria

Very efficient and friendly Good experience

My recent experience with Motorserve Alexandria was incredibly unpleasant and unsatisfactory. When I brought my car in for inspection, they questioned my integrity, despite being able to provide written evidence from witnesses and the responsible driver, as well as detailed diagrams and photos of the responsible vehicle. It got to the point that it seemed my car might not be repaired, as they insinuated that I was being untruthful. To compound the issues, while my car was in for repairs, it sustained additional damage, and Motorserve failed to inform me until after the fact. When I requested photographic evidence of the added damage, they claimed they couldn't provide any, leaving me concerned about potential structural damage. Another claim was lodged and when I went to retrieve my car, I discovered that there were still unresolved issues. I was advised that I might need to personally visit the repair facility they work with to address the remaining problems. It then went back in for repair. Upon receiving my car back, I noticed that my phone accessories were missing, presumably removed during the cleaning process and not returned. Despite following up twice to seek resolution and being promised return phone calls, I have received no response. Furthermore, despite 2-3 requests, they failed to provide the pre-damage report for a hire car. This level of negligence and lack of transparency is unacceptable.

Very ordinary repairs clearly done to suit a budget. I gave two stars because the paint colour match is quite good. I’ve had many smash repairs done over the years. I drive a lot for work. Typically it’s the other guys fault. Never seen anyone just paint over stone chips before. But apparently that’s normal here. Also the assessor with the pink pen wasn’t going to include side sill and wheel and tyre damage in a claim where the vehicle mounted the curb. Gotta assume he has little experience or is incentivised to minimise claims. After receiving the car back the front bumper bar was not lined up correctly. There’s some very poor paint around the lights. Also didn’t include some damage to the door which I know was caused by this incident. I’m going to make a complaint to NRMA. I don’t want to pay for another car rental so these clowns can tidy up their work. If they’re so fussy about trying to minimise the claim why isn’t the guy doing the repair so fussy? Once this is sorted I’m gonna look into changing insurer or upgrading to choose of repairer so I can avoid this…can’t think of a nice word…place.

Two times cars has been returned from moroserve with works incomplete. My wife’s rear camera was not re attached, had to take the car back for another night ! Then my headlight was not attached. I took the car somewhere else and paid them for the work rather than have another motor serve experience. I even upgraded my insurance to avoid this hopeless business, but NRMA sent me here, even with choose your own repairer! Migh have to change insurance as dealing with Motoserve is so annoying. Why can’t you do better?

Was sent an email that my car would be ready today. Then tried calling to confirm it would be ready but no one answered. Went out there anyway assuming it would be ready at some stage this afternoon only to be told it would some time next week. Good Friday is tomorrow and Easter plans are in a mess. If I could give them zero stars I would. Beyond hopeless, they are completely disorganised. Look elsewhere or get ready to be disappointed greatly.

I have dropped my car with them for insurance repair after another car hit my car while parked. NRMA being the other car insurer has sent me to them for assessment and repair as they preferred assessment centre. I have been told that my car will be repaired in a weekafter a week when coming to pickup my car I was horrified that the car wheel arch and front bumper are not allined and not matching with the other side of the car. I have told the staff about it and they said that they will talk to the assessor and will contact me in 48 hours. Calling every second day to them and no progress accept getting bullied by the repair man. After 3 weeks they told me to come to pick up the car and they are happy with the quality of work. Do your self a favor. Never use Motorserve or repair hub.