Motorpoint Birmingham

Zaman gave excellent customer service throughout the whole purchasing process. Gave good advice and ensured I drove away not only happy with my purchase but also with my motorpoint experience.

I bought a car from here approx 2 week ago. I was told by a member of staff the car was ready but It wasn't as there had been miss communication as lad was off during all the conversations. The main manager seen that I had made my way from Lancashire and had to go away with no car. He was so kind about it and even gave me a courtesy car for my troubles. This helped massively. I have the car now and car got me home nice and didn't miss a beat. Safe to say I will be using this place again in the future Patrick was amazing. Thanks guys.if your getting your first car this place would be the best for experience.

Absolutely rubbish! Pay for warranty and still have to run around! The manager is rubbish! No help. Just repeats what is being told. Having my engine alert light come on and nothing being done. Everything passed on to a Monday… been a week still nothing resolved. Now have to wait another week. Being told if I drive the car it’s my own risk and no courtesy car can be given…even though I paid for the service. Great 👍🏽 don’t purchase a car from here… service is rubbish if anything goes wrong with it.

Terrible mistake and never again. Paid a deposit and ended up buying a £30k car less than 18months old without any mention of the scuffs, paintwork damage, missing floor mats and only 1 key. Was offered a good value for our Part Exchange only for that to be reduced significantly on the day of our appointment. Our NEW car developed multiple warning light faults within hours of the purchase. After they had our money their attitude to us and level of customer service took a turn for the worse in a big way. My sincere advice to all those reading this review is to stay away from Motorpoint and stick to a proper main dealership or a decent reputable company. If you have no choice then please make sure absolutely everything is 100% before payment - do NOT give any deposit beforehand.

KEEP AWAY! Take your money to a more reputable company. Receptionist at oldbury Leteshia is lovely and very helpful, however the whole company as a whole is a let down! I brought a car 7weeks ago, when it was advertised it said it came with sensors however it did not! I raised the issue at Aston as this is where I collected the vehicle. The oldbury branch tried to rectify the issue with bright white sensors that did not match my car! (Fitted by Mike, the mechanical supervisor) The customer service manager Pav then went on to say “I couldn’t believe they sent you away like that” however I didn’t receive any sort of communication from him regarding the matter. I then went back the second time, the day before I went I had a call to get the serial number of the car to match the sensors correctly however they still do not match! They’re also not original BMW sensors- which I could live with, it’s just the colour! Please see the attached photos To top it all off the AdBlue notification has now popped up and makes me think why hasn’t the car had any checks before selling it on!? Oh and I still do no have my V5! I just want to give the car back and start again, somewhere I will be taken care of properly. No one wants to help me now I have issues to raise, Yet was very happy to call and respond asap when selling a vehicle. Just been passed around and not being heard at all!! No faith in the car or the company. It’s just a joke, no client after care at all.

It's ideal if you are looking to offload your old car and grab another one with absolute minimum fuss. The staff are super professional and friendly. They offered really competitive price on our old too. Top staff, excellent business. Recommended.