5 reviews
Wanted to try out if gigabyte m28u works at 120Hz with my laptop, but their technician said it probably wouldn't. Expected more from them, saying that they are experts in performance computing. Offered to pay for new monitor and return it if it won't work, but they declined it.
I got the feeling like they really don't care about their customers. It all began with emailing, when I was asking about specs for one PC, it took several emails and several days to actually get the answer to two (2!) questions I asked - To confirm the specs and a Potential upgrade. I figured OK, they might be busy, distracted, whatever, nevermind. I ask for the invoice and order the PC. After acquiring the PC, I got slightly different spec than what was listed on their website. I called to ask about this, and was immediately turned down with "Send an email". Very odd customer service, but OK, fine. I then send them an email, and asked about this, and again, emails take 2 days for them to answer, you get one sentence back, like I'm speaking to somebody off the street, not a salesman from who'd you expect basic professional relationship or courtesy. Same salesman as before, Aleš. Several days of emailing pass, and it was only when their boss (Grega) joined the emailing thread, was there a professional approach, explaining the situation on their side, and suggesting other solutions. OK....I get that anyone can make mistakes...but this is just not the way I want to do business. It seems like I need to convince them to let me buy something. They offered the return of the PC and the refund for which I agreed. So finally, when I came to return the PC, the same salesman I spoke to from the beginning...minimal professionalism, virtually no understanding for the customer, the whole attitude is just ridiculous. Maybe you will get a different experience, but they sure convinced me to take my money elsewhere.
I placed an order from Italy; their customer support was wonderful, very quick in response and very kind. I paid the order at the morning, the shipping left in the afternoon and it was delivered the next morning! And price are cheap. I can't ask for anything more.
Unfriendly people with literally no idea how to behave around customers. I'm serious these are hermits thought how to swipe your credit card. If they don't care where I buy my stuff neither do I. Thank goodness there are a lot of other places to buy components.
Been there only once, probably would g there again only if I need something that I cannot get anywhere else. Employee that was serving me, was very impolite and slow and fir a time it looked like he did not know what he was doing - yet he had simple job, just giving me the package that was ready few hours before i got there. So in other words, if I would order package via post, I would probably rate 4, because prices are quite fair.