5 reviews
Great customer service. Land Rover at Monmouth was very courteous to me. Thumbs up to Peter Hanna, Jack Breen, Joe general manager from service department and the outstanding advisor from service department “Danielle Schmidt” who went above and beyond to get me a loaner. 🙏🏽🙏🏽🙏🏽
Weronika was an excellent person to deal with as a sales person. Was not pushy and extremely easy to talk to. She went over everything in the vehicle and helped by setting up everything up such as the app , the stereo and the Range Rover id for the road side assistance. There were a few minor issues that I brought up to Peter the sales manager. He took care of every issue with no problems. I love the vehicle and would definitely go here again. Was a smooth process
Fantastic experience with Christian, who kept our needs in mind even when there was not an available vehicle. He followed up with us once a good fit came in, and addressed all of our questions and concerns along the way. When we received the vehicle, Christian ensured that we understood the many features of the car and that a planned modification was made earlier than expected by ordering the part special delivery. He has ensured that we have been kept informed on the status of the purchase throughout.
The purchasing experience was smooth ... but that's where it ended unfortunately. It's now been a month and still no registration / plates and my temp tag is about to expire. I have emailed multiple people and called (only getting voicemail) to try and get an ETA on when the plates will come in because I don't want my Range Rover to be sitting around unable to be driven because of expired tags! After reaching out several times I was told it was DMV backlog ... but I bought another car and the dealer had my plates to me in less than two weeks, when I told them that, they told me instead that it was backlog on their side ... so I asked again when I can expect to get the plates ... no answer. I then reached out to someone else who said they would check for me ... then I was told it's backlog with the 'Accounting Dept' but they would let my salesperson know that I reached out. Two days and NOTHING again. I called for a Manager today and got a voicemail. I cannot seem to get any answer from this dealer and no one seems to care AT ALL. I have gotten better service from Chevy dealers ... really, Land Rover??? This could easily be a 5 star review if you would COMMUNICATE with your customers and show that you care. UPDATE: after reaching out to the GM, Bill, per his response to this ... I received very prompt and courteous service from himself and Peter (Sales Mgr.). It is a shame that it took so much to get here but I do appreciate these gentlemen jumping on this and making it right. Thank you Bill, Pete.
Purchased 2021 Range Rover from LR Monmouth. From the start, the experience with the dealership was positive. The sales representative, Adel Erakky, went above and beyond in providing an overview of the car, was very knowledgeable and helpful. Separately, the inventory of LR Monmouth was impressive. Highly recommend the sales representative and dealership.