Horrible lady razor burn my child. I knew I shouldn’t have trusted this company
Response from Geelong
Hello Beth, we are sorry to hear of your negative experience today. Usually when customers tell us of issues on the spot or return in person we do everything we can to make it right. It appears your child experienced a skin reaction following a cut at our salon. Unfortunately this is not very uncommon when doing a close fade, especially if one has sensitive skin. From the information & photo provided we cannot reliably assess that the cause is from our equipment or staff. Nonetheless we are happy to do everything we can to change your experience to a more positive one. Please drop by again and ask specifically to speak to me (Nia) the owner and I'll do my best to work something out. If Nia is not present, please leave your phone number with our team and I will be in touch. Many thanks for your patronage and we hope to see you again soon!
