Arrogance and incompetence: before making an appointment to have my car fixed here, I asked them if they have body parts on stock. “Yes, we do. If not, it will be here in 1-2 days”. That became 3-4 days which in the end was 12 days. Extracts from their answers to numerous calls, emails, and visits: “it’s not my fault the part (headlamp)is not here. I work with a system and I can only tell you what I see”. “It’s a Skoda problem, there’s nothing I can do”, “we are not going to buy 100 cars for the customers” (I asked if they have a car for rent and I was surprised to hear that in 3 weeks they had nothing to offer). Best part: they sent the wrong list to the insurance – the final cost was DOUBLE than estimated (of course, “a Skoda problem, not mine”). Best reply to me saying that I really need the car to be ready as stated on the initial invoice: “do you have only one car?”. ”Now that you have the part, you will start working on the car, correct? Your car is not the only one we have in service”. Never again!!!!!!!
IMPA Bratislava, Inc.
5 reviews
Reception, information and the service representative were all professional and proficient. Rather than just take my word for it, the service representative asked to ride in the car to see an issue in person so he could properly pre-diagnose it. They even provided transportation to work while my car was being worked on.
They scheduled an appointment for me in 10 days, and the inspection and changing filters/oil took 2.5 hours. Price was in line with dealership prices, so higher than your average neighbourhood services. They showed me the service plan upfront and explained what will be changed and gave me an estimate on the total cost. The end price was close to that estimate. All in all I would say I am satisfied with my experience here.
I had a probleme with my transporter volswagen, and had to go back France. IMPA repair my car quickly. Particular thanks to Norbert Krcho for his professionalism
They told me to come till 7 pm for check an used car. I arrived there at 5pm and noone spoke english. Ok, I understand, I asked to see the car, they told me is not possible. Horrible