Got my phone fixed seem like it messed my whole phone up start having overheating problems and my phone freezing up and have to die just work again plus my back start coming off and it shattered when I accidentally sat on my phone wouldn’t recommend waste of money cheap materials
Response from iColor of Wilmington
Tashiona, we’re disappointed to see this review and feel it’s important to provide the full context.
Your phone originally came into our store in extremely poor condition—it was literally falling apart, heavily damaged, and completely non-functional. Multiple components were loose or failing, and the device was not usable. Unfortunately, Google does not allow businesses to attach photos in responses, or we would gladly show exactly how damaged it was at intake.
You made it very clear that the data on the phone was your top priority. Given the severity of the damage, our honest recommendation was to replace the device entirely rather than attempt a repair. However, at your request, we moved forward in an effort to recover your information.
Because of the condition of the phone, the frame, front screen, and back housing all had to be replaced just to get it operational again. We also explained upfront that with a device this severely compromised, additional issues can surface once repairs begin. Despite that, we were able to fully restore the phone and successfully recover all of your data—the primary goal you emphasized from the start.
After the initial repair, we discovered the front camera was not functioning. When you expressed dissatisfaction and indicated you would leave a negative review unless it was addressed at no charge, we still chose to take care of the repair as a gesture of goodwill. This was a $199 repair completed at no cost to you, and the previous review was removed.
We are now disappointed to see another 1-star review after you acknowledged the phone was later accidentally sat on and physically damaged again. New physical damage after a device leaves our shop is, of course, outside of our control and not related to the quality of parts or workmanship.
We stand firmly behind the quality of our parts, repairs, and service. Our 4.9-star rating across 450+ verified 5-star reviews reflects the standard we consistently deliver to our customers.
In this case, we went far beyond the original scope—recovering your data, rebuilding a severely damaged device we initially advised replacing, and even completing additional repairs at no charge. At this point, we believe it’s best for both parties that you seek service elsewhere moving forward, as despite our best efforts, we have not been able to meet your expectations.
