5 reviews
Chris was very accommodating and helpful with our needs when the AC didn't work properly. He switched our room for another immediately. His attitude was superb, considering the heat and the amount of rooms available. This hotel offers a great breakfast, clean room, and location was very convenient. I would definitely recommend staying here if you want to be near shopping and restaurants.
Seriously my best hotel experience. Last night I came here after an issue with my other hotel. I walked in close to midnight, the woman working in reception was energetic, made conversation, and was extremely kind. No hesitations on providing a late check out. Clean room! (HUGE relief). Comfortable beds, pillows, and blankets. Great breakfast selection. It gives me a lot of confidence with being my first stay at a Holiday Inn Express. Again, big shoutout to the lady working the late evening of 7/28. I also wanted to mention that Troy from the reservations phone line was patient and attentive to me playing 20 questions. Very impressed as a whole. Wish I could give more stars!
Was in the area and stayed here a couple nights. Nice clean room is what I expected and that's what I received. The facilities overall appearance and cleanliness was satisfactory and the free buffet breakfast was good as well. All the staff during time within facility were friendly and spoke before I spoke. Which specks volume about people working here. Keep up the good work. Sometimes I stay places and walk right by stuff members and they don't even acknowledge your presence. The only thing I have to complain about is the parking. Not Good. There maybe 20 stalls within 20 yards from the front entry door The rest are 40 yards or half a football field away. With that all being said I would recommend this hotel regardless of the parking. Well managed.
The hotel charged me $874 for two nights that’s as supposed to be $385. I called to ask what was going on and GRACIE answered the phone. She didn’t look anything up, she didn’t ask my name, she didn’t apologize for charging me an extra $500. She just told me she couldn’t help me. Her managers on vacation, too bad for me. I asked her if there was a cooperate number she could give me or customer relations. She said no. She’s not going to give me anyone else to contact. The night before this there was ANOTHER change for $487 making my stay over $1500 for two nights. The man working yesterday was able to help get rid of that $487 charge. I asked Gracie how he helped me, and since he knew how there must be someone else that can help. Gracie said no. Nobody can help. I asked Gracie why they don’t have another number? When their manager is out they’re just unable to kelp customers? Aren’t they cooperate? They should have a cooperate number. Gracie told me I have an attitude problem. She’s not going to talk to me. I said fine and asked her for her name. She refused to give it to me and hung up. I called back she just kept picking up the phone and hanging up on me. I was no longer allowed to try and resolve the issue of being charged an extra $500. My brother staying at the hotel to see my grandfather in the ICU had to go and ask her for her name. Sorry I wasn’t giggly and happy Gracie while you steal $500 from me in an already upsetting trip. Refuse to help me, didn’t even look up to see what’s wrong, wouldn’t give me a number is someone who can help, and then hung up me. You know it’s bad customer care when the rep won’t even give you their name. You work in hospitality. You’re sole purpose at this job is to HELP your customers. And you refused to do your job. I’m so disgusted with holiday inn right now.
Very noisy neighborhood and interior. While the rooms were clean and newly designed, the doors were not slow closing and we were aware when anyone on our floor arrived or left, because the doors slammed and shook our room door. The hotel is located on a 6 lane road on one side and a large shopping mall on the other, resulting in a large amount of auto traffic. At night, the cruising crowd was out and you could hear the acceleration into the early morning. Breakfast was the highlight of our weeklong stay, as the staff kept all the food warm and fully stocked.