Hilldrup Richmond

Quick unloading friendly people

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Thank you Thomas, Becky, Tyree, Kelby, Fisher, Nor and Taron for the best move ever!!! It was our first time using professional movers and we were ready for it to turn into a horror story ever step of the way. Instead we got Thomas, the estimator, who came to our home and gave a very detailed estimate and spelled everything out clearly in the bid. Becky, the move coordinator, who was accessible and helpful throughout the move. Tyree, Fisher and Kelby, who loaded up our truck, were super friendly and kind and EXPERT packers. They make sure our belongings would arrive in North Carolina safe and sound. And finally, Nor and Taron who drove the truck through the windy mountain roads and then unloaded down a long hilly gravel driveway so fast and efficiently! We are so thankful to have had such a wonderful crew take such great care of every step of the way. Thank you, Hilldrup!

I highly recommend avoiding this company. I recently completed a move with Hilldrup through United Van Lines, paying white glove prices, and received worse service than with local basic loading / unloading providers I've used in the past that cost a tenth of the price. Some of the issues I experienced were: • Complete Lack of Communication: Repeatedly ignored emails, calls, and texts leading up to, during, and after the move • Cargo Abandoned: On loading day, the crew departed my residence without packing all of our household goods. I never signed off that everything was packed and I sent them a text and picture within minutes of the items they left behind, but never got a response. I had to personally fly back, rent a truck, and drive the remaining cargo myself • Severe Understaffing & Rushed Delivery: On delivery day, the truck arrived late without notification. Shockingly, only a single mover showed up to handle a multi-person job. The lead mover openly stated he had to rush our delivery so he could get to another job. • Unfulfilled Contractual Services: The unloading crew ignored room labels, blocked our hallways with haphazardly stacked boxes, and left major furniture pieces completely disassembled. • Damaged Goods: They damaged some of my packed goods, chipped paint and dented the wall in my staircase • Poor Customer Service: When I sent them a detailed timeline of all the issues I ran into and photos of how poorly my house was unloaded, they promised to follow up with a full report by the next day. A week later I still had no response. When I followed up asking them about it, it took another week for a response It has been weeks and I’m still trying to figure out where everything goes and what else might be missing or damaged. This company does not make things easy for you either with the service or follow up. I highly recommend finding a different provider or moving by yourself.

I came here to deliver a load a day prior to my delivery date. Walked in and ANTWONE BROOKS was the receiving guy, fascinating! He was super nice with a huge smile. Got me offloaded with no hesitation! Sr! You made my day Thanks so much for your great work and super amazing attitude 🤗🤗🤗🤗

I am providing a split review for Hilldrup based on two very different experiences. The 5-Star Experience (Field & Sales): The actual move was flawless. Andrea Daniels is a phenomenal sales professional who was responsive, accurate, and wonderful to work with throughout the bidding process. On the day of the move, Chris Dudley and his crew were the gold standard of professionalism. They handled our assets with extreme care, stayed on schedule, and made a stressful day significantly easier. If I were rating the move itself, it would be 10/10. The 1-Star Experience (Office Coordination): Unfortunately, the post-move administrative process was handled with a shocking lack of professionalism by Rebecca Coons (Move Counselor). Due to a documented USPS failure, a check from my legal escrow agent was delayed in transit. Despite my active, daily efforts to coordinate a solution—including offering to have a replacement check reissued immediately—Rebecca chose to threaten me with "collections" rather than assist in basic problem-solving. It is ironic that a logistics company was "unable" to facilitate a local check pickup in Richmond to secure their own revenue, yet quick to issue threats against a customer for a third-party postal error. Had it not been for the professionalism of the escrow law firm stepping in to bridge the gap, this would have escalated further. Summary: Hire Hilldrup for the crew and the sales team (Andrea and Chris are awesome), but be prepared for a complete lack of support and professional courtesy from the move counseling department if any administrative hurdle arises.

I am providing a split review for Hilldrup based on two very different experiences. The 5-Star Experience (Field & Sales): The actual move was flawless. Andrea Daniels is a phenomenal sales professional who was responsive, accurate, and wonderful to work with throughout the bidding process. On the day of the move, Chris Dudley and his crew were the gold standard of professionalism. They handled our assets with extreme care, stayed on schedule, and made a stressful day significantly easier. If I were rating the move itself, it would be 10/10. The 1-Star Experience (Office Coordination): Unfortunately, the post-move administrative process was handled with a shocking lack of professionalism by Rebecca Coons (Move Counselor). Due to a documented USPS failure, a check from my legal escrow agent was delayed in transit. Despite my active, daily efforts to coordinate a solution--including offering to have a replacement check reissued immediately--Rebecca chose to threaten me with "collections" rather than assist in basic problem-solving. It is ironic that a logistics company was "unable" to facilitate a local check pickup in Richmond to secure their own revenue, yet quick to issue threats against a customer for a third-party postal error. Had it not been for the professionalism of the Shaheen Law Firm stepping in to bridge the gap, this would have escalated further. Summary: Hire Hilldrup for the crew and the sales team (Andrea and Chris are awesome), but be prepared for a complete lack of support and professional courtesy from the move counseling department if any administrative hurdle arises.

I am providing a split review for Hilldrup based on two very different experiences.The 5-Star Experience ******************* actual move was flawless. ****** ******* is a phenomenal sales professional who was responsive, accurate, and wonderful to work with throughout the bidding process. On the day of the move, ***** ****** and his crew were the gold standard of professionalism. They handled our assets with extreme care, stayed on schedule, and made a stressful day significantly easier. If I were rating the move itself, it would be 10/10.The 1-*********************** Coordination):Unfortunately, the post-move administrative process was handled with a shocking lack of professionalism by ******* ***** (Move Counselor). Due to a documented **** failure, a check from my legal escrow agent was delayed in transit. Despite my active, daily efforts to coordinate a solutionincluding offering to have a replacement check reissued immediatelyRebecca chose to threaten me with "collections" rather than assist in basic ****************** is ironic that a logistics company was "unable" to facilitate a local check pickup in ******** to secure their own revenue, yet quick to issue threats against a customer for a third-party postal error. Had it not been for the professionalism of the Shaheen Law Firm stepping in to bridge the gap, this would have escalated further.Summary: Hire Hilldrup for the crew and the sales team (****** and ***** are awesome), but be prepared for a complete lack of support and professional courtesy from the move counseling department if any administrative hurdle arises.

They delivered a Saatva Mattress for me which included removal of old mattress on Friday, March 27th 2026 09:30 AM - 01:30 PM They came around 11 am and the two gentlemen were very polite, careful and did an excellent job. It was also raining and the mattress was covered in plastic.

We used Hilldrup for a local 100 mile move. The crew arrived on time for both the ************* days. They were friendly and worked carefully, efficiently and quickly.

As Active Duty Military, I’ve done several PCS moves, and Hilldrup was one of the best experiences I’ve had. The team was professional, on time, organized, and handled our household goods with real care. Communication was clear, and delivery was smooth with no issues. They made a typically stressful move feel easy. Highly recommend — especially for military families.

We used Hilldrup for our cross-country move (midwest to east coast) and they were truly amazing!! I couldn't have asked for a better experience. Ask for Billy as your driver, he went above and beyond both on move-out and move-in day. My husband had to move ahead of me and he made me feel very cared for doing this on my own. They protect all the floors and any corners of the home that may be tricky so I had zero home damage, furniture was put back together in our new house and not a single thing broken! No gimmicks or scamming on pricing either. Highly recommend!

I have used Hilldrup previously and had no problem. This time Hilldrup seriously disappointed me. I had furniture stored by another moving company and then delivered to Hilldrup which delivered it to me. My dining table arrived at my house with serious damage to the surface. Hilldrup claimed the other company caused the damage and they had noted the damage when they took delivery of it from the other company. The other company claimed that Hilldrup did not identify this damage accurately and therefore Hilldrup must be at fault. Hilldrup flatly refused to cover any of the repairs to my table, and continued to blame the other company. The other company ultimately stepped up and provided money to cover the cost of half of the repairs. In addition, while I was trying to get Hilldrup to shoulder a portion of the responsibility for the damage, as both moving companies acknowledged that the moving process was to blame for the damage, Hilldrup cut off all communication with me. Not impressed with Hilldrups lack of integrity or their customer service.