Hawaii Dialogix Telecom

testing this if it works

As others have said, THE WORST! Not sure why anyone would go with them as they aren't even the cheapest. Be prepared for long phone waits, no response, continued bills after sending WRITTEN 30 day notices. President and COO has welcoming message when you call, but obviously has no idea what's actually going on there.

1) Bad at communicating 2) Support nor Billing will not respond over 2 weeks 3) Managed service is not Managed service since they do not even update the network equipment under support. 4) There are Techs who does not even know how to setup Access Point

HDT is the worst internet company in this country. Already 4days past since my internet and TV was down and still they can not figure out what’s wrong. They are not professional, like amateur club team. I never business with them again!

Internet was down long time they claimed it was due to Waikiki-wide HECO power outage. HECO confirmed no outage in the area. HDT lied. HDT changed story when confronted with HECO statement and said an HDT owned electric switch was really the problem. Frequent outages. My Island Colony AOAO Board Pres said just keep a log of outages. I racked up an impressive amount of outages over 6 months and my AOAO board still did nothing about it. I made a BBB complaint which was turned down because I am an owner, not the AOAO board and the AOAO is the one directly with the HDT contract. I have several Spectrum accounts with zero outages. HDT is rubbish. I just got another call from tenant saying internet down again. Hello Starlink - coming soon to your building! When starlink becomes available to all, we can kiss all the cable companies and mobile providers with monopolies and oligopolies and bad service goodbye. And all that noise about 5g will become irrelevant too.

Service went out and they claimed no outages. Didn’t offer to send a technician out. Stopped service and they continued to bill me. Billing and customer service apparently don’t work together or this is a fraudulent company.