5 reviews
I had a great experience with the Hatch Toyota Team. Seth, Antonio, and Hector were all very helpful, honest, and knowledgeable. I love my new RAV4 Hybrid!! They all went above and beyond to get me a vehicle in high demand that was exactly what I wanted. This was the best experience I've ever had purchasing from a dealership. I would highly recommend them if you are looking for a new vehicle.
I have been wanting to get a new car ever since my car got stolen 😡 and I never knew where to go but I knew what I kinda wanted. I went to Hatch Toyota after exchanging several text messages with Michael Pearce and him helping me feel comfortable about going. I loved my experience there I didn’t feel like I was pressured into buying the car or anything I went in I sat down to talk with Michael I told him what I was looking for and he helped me get what I wanted. He made it a comfortable environment and it wasn’t stressful at all. Through the test drive and the filling out paperwork he explained what was happening and what I was signing and any other questions I had! I am definitely going back when I look into getting a truck next year because it was the best experience I have had buying a car and I wouldn’t want to go anywhere else
What started out as a great experience turned sour pretty quick. I totaled out my FJ and needed a new one. They had one listed for a fair price so I negotiated everything over the phone before driving up from Phoenix. I use the truck pretty much exclusively off-road so wasn’t going to nitpick it. It had just been through “safety inspection” by Hatch so wasn’t worried about the cosmetic or interior damage that wasn’t disclosed to me before driving 3 hours. Upon my drive home, truck ran hot as it was low on coolant, blown shocks made breaking scary, battery was bulging to point of leaking, oil leak, power steering leak, and 72 miles into my drive check engine light turned on. Sent a text to sales person who didn’t even respond. Dealership started calling me to get emissions testing done so they could title it. It wouldn’t pass emissions and needed new Catalsyt to pass (a couple thousand dollars). Manager called me and told me they knew about all the issues but declined to fix them as emissions weren’t required in Showlow. He only offered to pay for a new battery at local Toyota dealer (didn’t respond to multiple emails and never paid for it when I sent invoice). They knew I needed emissions where I live and actually cleared the check engine light and hid it from me. They admitted it was revealed in their inspection and just failed to disclose it. Wow. I enclosed a few pics so you can see some of the items that needed replacement within 300 miles. Absolutely no help after the fact. If buying used I would suggest taking to a different dealer for inspection before buying from them. Could have been a great experience but post purchase was horrific. Also filing a complaint with ADEQ
I had a great experience with this dealership. Ally was very patient and answered all my questions. Will, the sales manager, was helpful too. I got tired of the dealerships in the valley price gouging, or playing shadow games with not having a trade-in. I reached out to Hatch Toyota, which is several hours away from me. They gave me a straight forward price on a brand new 2022 Toyota Camry Hybrid SE and I couldn't be any happier with it! Larry in the financing department was very helpful and answered any questions I had. He made sure I was well informed when filing out the paperwork. If I could have my car serviced there, I would.
Hands down the BEST car buying experience I’ve ever had. Due to the current nationwide inventory shortage I had almost given up on my new car search. I had tried with several Toyota dealerships in the valley, but they were price gouging new inventory, charging 5-10k over MSRP and they were unwilling to negotiate at all. I was lucky enough to get Sam Federico on the phone when I saw they had the army green 4Runner that I had been searching for for months. He worked so hard to get me the best price possible and saved me thousands of dollars vs. the other Toyota dealerships I had worked with. He was so attentive and went out of his way to make the experience as seamless as possible. We were able to negotiate the deal, secure a deposit, and approved for financing all over the phone and online. When we arrived at the dealership we spent less then 45 minutes there, a few minutes on paperwork and the rest of the time learning about all the cool features of my new ride. Sam made us feel like family and was so knowledgeable about our car, he really was a trusted advisor. I was truly blown away by this dealerships top notch customer service and I will return here for my next purchase. I will also be sure to tell everyone about how I was treated here and how even though it’s a sellers market, they still made a fair deal and did what was best for the customer, even when they didn’t have to. That says a lot about the integrity of this company and it won’t be forgotten.