My nail service was absolutely phenomenal! KK is truly the best—she’s so talented, attentive, and always makes sure my nails look amazing. I also love that they have availability on Tuesdays, which happens to be my only day off! It makes scheduling an appointment so much easier. I always leave happy with my nails and the experience. Highly recommend KK! 💅🏼✨
Response from Smyrna
Thank you for sharing your positive experience! It's great to know that KK delivered outstanding service and that our Tuesday availability aligns well with your needs. Your recommendation is truly valued, and we eagerly anticipate your return for more exceptional nail services.
MO
Mary O
google
★★★★★
I've largely stayed away from nail salons because of a bad (and costly) experience I had many years ago. I recently went on a work retreat and was introduced to the idea of natural nail salons. I didn't know such a thing existed. I did some research for the metro Atlanta area and ended up booking at Frenchie's Smyrna because they had great feedback, were close to my home, and had availability that worked for my schedule. From the moment I entered the salon, it was such a pleasant atmosphere and I was made to feel welcome as they walked me through the entire salon and explained their processes to me, which put me more at ease. I didn't catch the name of my manicurist, but she was nice, gentle, and did a great job. I received a discount as a first time client, which was great. Now that I know what to expect and was very satisfied with their level of cleanliness practices, I will likely return for a pedicure on my next visit. I highly recommend this place for those of us who are more into maintaining our natural nails.
Response from Smyrna
Thank you for taking the time to share your experience with us. Your feedback regarding the atmosphere and service at our salon is important. It’s reassuring to hear that our cleanliness standards and emphasis on natural nails aligned with your expectations. We look forward to welcoming you back soon. Your recommendation is greatly appreciated by our team.
PF
Precious Frazier
google
★★★★★
Amazing experience. Very professional, high quality polish and super relaxing luxe experience. Can’t wait to come back!
Response from Smyrna
Thank you for sharing your experience with us. Your positive feedback regarding our professional service and inviting atmosphere is valued. We hope to have the pleasure of welcoming you back in the near future!
RD
Rhonda Davenport
google
★★★★★
Response from Smyrna
Your review means the world to us! We're overjoyed to see those radiant smiles and perfectly manicured nails. Thank you for taking the time to share your 5-star rating—it's truly made our day brighter!
RJ
Racuel James
google
★★★★★
Response from Smyrna
We truly value your review! It brings us joy to see happy faces alongside beautifully manicured nails, and we're grateful for your time in sharing your 5-star rating with us.
SG
Sharon Glascoe
google
★★★★★
The girls here always treat us like angels. My daughter brought two friends for her 8th birthday and they were so kind and patient to the girls the whole time. It was so incredible and my daughter will never forget it
Response from Smyrna
Hi Sharon! Thank you for sharing your thoughts with us. We’re pleased to hear that your daughter's birthday celebration was a success and that our team was able to meet your needs. We are eager to have the opportunity to host you and your family once more in the future!
DG
DeVonte' Gavin-Mills
google
★★☆☆☆
I wanted to share my experience because I think it’s important to be fair and factual. This was my first time visiting Frenchies Modern Nail Care in Smyrna and my first time getting a builder gel manicure, although I have had regular gel manicures before.
I was offered a 25% first-time discount, which I appreciated. Unfortunately, the overall experience was disappointing.
During my first appointment, the technician wasn’t particularly personable or engaging, so I put my AirPods in and watched a podcast while she performed the service. I didn’t think much of it at the time. The service was $95, and I left a $23 tip.
Within a week, however, the builder gel began chipping and lifting on 6 of my 10 fingers. I also noticed that my cuticles had not been groomed at all—there was no pushback or trimming. I went back to the salon and spoke with the manager, who was helpful and rescheduled me to have the lifting/chipping repaired. I also asked whether cuticle grooming was included with the builder gel service. She explained that she believed it was included for a first-time service, but that subsequent builder gel appointments are generally a dry service because the nails need to be completely dry before applying the product. I explained that this hadn't been done during my original appointment, and she agreed to have that addressed as well.
I returned on 8/7 for the repair. I will say that the technician who assisted me that day was much more personable and engaged in conversation, which I appreciated. However, the cuticles were pushed back but still weren't trimmed. Additionally, only the 6 nails that were visibly chipped/lifting were redone rather than all 10 nails. That seemed odd to me, particularly because the appointment still took approximately an hour and a half.
Unfortunately, a week later, I was experiencing the same issue. By 8/12, the builder gel had chipped/lifted again to the point that I was able to pull it off very easily.
At this point, I feel that both visits were a significant waste of my time and money. I specifically chose builder gel because I understood it to be a durable service, and I expected it to last considerably longer than a week—especially after having the service corrected.
I want to be clear that I'm not accusing anyone of intentionally doing anything wrong or not doing their job. This is simply my personal experience, and unfortunately, I didn't receive the quality of service I expected.
I was actually excited to find this salon and support a business where I felt I would be comfortable, but the experience ultimately didn't live up to my expectations. The manager was helpful when I brought the initial issue to her attention, and I appreciate that she attempted to resolve it. Unfortunately, the fact that the same problem occurred again so quickly means I can't say that I'm satisfied with the service.
I hope the salon takes this feedback seriously, because I would have preferred to become a repeat customer rather than leave a disappointed customer.
Response from Smyrna
Hi DeVonte! Thank you for sharing your valuable feedback with us. We appreciate your patience regarding any challenges you faced during your visits. Your observations about service quality and the builder gel will be instrumental in our continuous efforts to enhance our offerings. We are grateful for your recognition of the manager's dedication in addressing your concerns, and we understand that the resolution may not have fully aligned with your expectations. We have issued a refund for the initial services and sincerely apologize for this experience.
TL
T Lomax
google
★★★★★
This was my first visit and it won’t be my last!
I received an email for a discount weekend, so I decided to book. Juliana showed me around the salon and I am glad to know they autoclave and sterilize. Everyone was very welcoming and friendly. I’m already rebooked and looking forward to trying other services!
Response from Smyrna
Hi T! Thank you for sharing your feedback with us. We're so glad to hear our staff was welcoming. We pride ourselves on keeping everything clean and sterilized for our clients. We can't wait to see you at your next appointment!
GH
Ginger Hawkins
google
★★★★★
Julie was absolutely refreshing! The salon is top tier 💯 Book the appt! You won’t be disappointed 10/10! Book with Julie. Manicure -no gel.
Response from Smyrna
Hi Ginger! Thank you for sharing your experience with us. We’re so happy to hear that Julie delivered great service during your time at our salon. Your kind recommendation is truly appreciated, and we look forward to the opportunity to welcome you back in the near future.
JM
Jenny McKenna
google
★★★★★
Great experience each time I go! The staff is friendly, prioritizes your comfort and their cleanliness. Very refreshing for a nail salon.
Response from Smyrna
Hi Jenna! Thank you for sharing your experience with us. We pride ourselves on our commitment to comfort and cleanliness. Your compliments are truly appreciated. We look forward to welcoming you again in the future.
YM
Y. Miles
google
★★★★★
Response from Smyrna
Hi! Thank you so much for the 5-star review, and we hope to see you soon!
KE
Karen Erwin
google
★★★★★
Response from Smyrna
Hi Karen! Thank you for the 5-star review. We're so glad you enjoyed your first time with us, and we hope it won't be your last!
KW
Kristy Washington
google
★★★★★
The salon is very clean and well cared for and the staff is always professional and friendly.
Response from Smyrna
Your review means so much to us! We love seeing smiling faces to go along with beautiful nails and we appreciate you taking the time to share your 5-star rating.
TM
Tina Miller
google
★★★★★
The Salon is extremely clean and the entire staff is friendly. Ivy does my nails and she ALWAYS does a wonderful job!!!
Response from Smyrna
Hi Tina! Thank you for sharing your positive experience! It's great to hear that you appreciate the cleanliness of our salon and the warmth of our team. We are proud of Ivy's commitment to providing excellent service. We look forward to welcoming you back on your next visit!
SS
Sonya Scott
google
★★★★★
Response from Smyrna
We're absolutely thrilled by your review! It fills us with joy to witness those beaming smiles alongside stunningly manicured nails. Your 5-star rating is truly appreciated, and we're grateful for your time in sharing your positive experience with us.
LM
LaToya M
google
★★★★★
Response from Smyrna
Your review brings us immense joy! Seeing those radiant smiles paired with impeccably manicured nails warms our hearts. Thank you dearly for taking the time to share your glowing 5-star rating with us.
VC
Venus Corbin-May
google
★★★★★
I love Frenchies. I don't consider myself a nail girly...but when I do I love professionalism and cleanliness. Frenchies always provides that!!
Response from Smyrna
Hi Venus! Thank you for sharing your experience with us. We're glad to know that our commitment to professionalism and cleanliness shows at all your appointments. We can't wait to see you at your next one!
AB
Alice Butler
google
★★★★★
Response from Smyrna
Thank you for visiting us and for the 5-star review! We look forward to continuing to pamper you. 💙
MP
Melissa Palencia
google
★☆☆☆☆
Response from Smyrna
Hi Melissa, we would like to reply to you directly as this is very unlike what we hear from most guests. However, we were not able to find your appointment in our system. We would like to get more information about your feedback, if you could, please contact us at 4049468639 so we can personally assist you.
VL
Veronica Landers
google
★★★☆☆
Wonderful technician, clean facilities but the gel polish is thick and bumpy
Response from Smyrna
Hi Veronica! Thank you for sharing your feedback. We are so sorry that the gel application was not up to the Frenchies standard. We have reached out to you privately for a redo of this service and are committed to showing you the Frenchies difference!