Kiara was amazing! Great consultation, made me feel so comfortable and my hair had genuinely never looked or felt better! Will be returning xxx
Frankie Richmond
Claimed669 reviews
Great studio! Got amazing treatment & blowout
Response from Frankie Richmond
Hi Karolina! So glad you loved your treatment and blow wave! We can't wait to see you in the salon soon xx
Jaz worked her magic on my hair. I’m obsessed. I’ve found my new local hair salon!
Response from Frankie Richmond
Hi Bec! Thank you for the lovely review and so glad Frankie Salon is your new local. Can't wait to have you in the salon again soon xx
Amazing blow wave, thank you Tony, so welcoming & lovely. Made me feel a million dollars at 38 weeks pregnant ❤️
Response from Frankie Richmond
Thank you for the lovely review Courtney! Tony is amazing! We can't wait to have you back at Frankie Salon xx
Response from Frankie Richmond
Lovely to see your five star review, thank you! It means a lot that you chose Frankie and we hope to welcome you back soon xx
Had a wonderful experience at Frankie’s salon today. Tom is super talented and great at what he does. All the staff seem so lovely, and really happy with how my hair turned out 😊
Response from Frankie Richmond
Glad the team made you feel welcome and that you love your hair. Tom is amazing! Thank you for your lovely review Natasha xx
Amy V (South Yarra salon) made my first visit at Frankie a happy experience. Amy is friendly, chatty and personable. She is a well trained senior stylist who is confident with cutting hair and all other aspects of her trade. Thanks Amy! Kristin Barnard
Response from Frankie Richmond
Fantastic to hear Amy V made your first Frankie visit a happy one, Kristin! Thank you for the lovely review and we hope to welcome you back to Frankie soon xx
The most ridiculous booking service you can expect. They expect customers to book months in advance for a preferred stylist but only give you a single day's notice on cancellation with no efforts to accomodate another preferred stylist for the same time/date. Editing my review as I saw the comment posted by owner who is conveniently stating lies again. Screenshot below showing the fact you never offered us an appointment for same date, let alone time. Furthermore, they called threatening to never take us as a client now that we’ve posted a negative review.
Response from Frankie Richmond
Hello Harsh Baheti, We're sorry our stylist mother having a stroke wasn't a convenient enough reason for you. We offered multiple alternative stylists on the same date, but unfortunately none were acceptable or up to your standards for your wife , We wish you and your wife all the best. and will continue to support our beautiful clients who have supported us rather than move them for your convenience.
As a first time client, it was such a beautiful experience for my daughter. Lovely vibe and Belinda knew exactly what my daughter was after. Would highly recommend
Response from Frankie Richmond
Lovely to hear Belinda hit the brief and that your daughter enjoyed her first visit. We can't wait to welcome you both back to Frankie soon xx
100% Worth it Completely transformed my look so I don't get bullied at school any more 100% RECOMENDED
Response from Frankie Richmond
Really happy your new look is working for you, Stefanos. Thank you for the lovely review!
Had a lovely experience with Beth - super nice girl and loved my hair! She did a great job on the cut and blow dry, would recommend:)
Response from Frankie Richmond
So glad you had such a lovely experience with Beth! We can't wait to welcome you back xx
Response from Frankie Richmond
It’s wonderful to see your five-star rating, Zarrah! Your support means a lot to us. We hope you had a great experience at Frankie, and we're excited to welcome you back for your next visit.
Had a lovely experience at Frankie today… from the moment I arrived all the staff were welcoming … gorgeous , quaint two story salon. Annika (emerging stylist) looked after me with a grey coverage tint plus a toner over my washed out hair…. Finished with a blow wave. Lovely personality and did an amazing job… felt like a new woman walking out. I felt really looked after at the salon… thank you 🙏
Response from Frankie Richmond
Thanks so much for the lovely review, Hungarian Huntress! We're delighted Annika and our welcoming team made your visit to Frankie so special. It's fantastic to hear you felt like a new woman with your fresh look. Your glowing feedback on Google truly means the world to us. See you soon! xx
Fantastic experience at Frankie Salon in Richmond!! I walked in feeling quite nervous as this was my first time going to this salon, but my nerves quickly disappeared when I met Gem and Codie at the front desk. They were both so welcoming and friendly! Codie was my hairdresser and immediately made me feel comfortable and reassured. She talked me through everything and provided me with great tips and suggestions on styling my curly hair! She made me feel confident and gorgeous in my natural hair, which was definitely a first for me and I couldn’t be more grateful 😁 Overall a fantastic experience and I would highly recommend getting your hair done at Frankie!! Huge thank you to Codie xx
Response from Frankie Richmond
Thanks so much for the fantastic review, Gemma Philpot! We're thrilled Codie and Gem made you feel so welcome and at ease at Frankie. It's wonderful to hear Codie's tips made you feel confident with your curls. Your positive feedback on Google truly means the world to us. Can't wait to see you again! xx
I had an appointment with Tom on 30 June for a complete restyle, changing my medium-length hair into a fresh new look, along with a blow wave. This was my first visit to the salon. I found them on Google after seeing their excellent ratings and reviews, and they certainly lived up to their reputation. As soon as I walked in, I was struck by the calm, relaxing atmosphere. The staff were warm and welcoming, and it was lovely to see so many happy clients leaving the salon. Tom took the time to listen carefully to what I wanted, offered professional advice, and together we decided on a style that suited me perfectly. His expertise and attention to detail made me feel completely confident throughout the appointment. I couldn't be happier with the result! My new hairstyle is exactly what I was hoping for, and I've already booked my next appointment. I highly recommend Tom to anyone looking for a talented hairstylist who truly listens and delivers amazing results. I absolutely love my new hairstyle and the salon. Love, love, love it!
Response from Frankie Richmond
Thanks so much for the fantastic review, Zarrah Simionescu! We're overjoyed that Tom helped create the perfect new look for you at Frankie. It's wonderful to hear you enjoyed our relaxing atmosphere and warm team. Your positive feedback on Google truly means the world to us. See you soon! xx
Amy is brilliant and certainly had her work cut out with me but was able to give me exactly what I wanted. The full team were fantastic, very welcoming and I have now finally found my blonde/grey hair specialist. Top marks. See you in August.
Response from Frankie Richmond
Thanks so much for the fantastic review, Debbie Taylor! We're thrilled to hear that Amy delivered exactly what you wanted and that our team made you feel so welcome at Frankie. Your top marks feedback on Google truly means the world to us. Can't wait to see you in August! xx
Amy created a lovely haircut experience from start to finish. I forgot I was even getting a haircut for the whole hour, and she still managed to make me look presentable, which is a tall order
Response from Frankie Richmond
Thanks so much for the fantastic review, Benjamin van Stratum! We're thrilled to hear that Amy made your haircut experience so enjoyable and that she delivered such a great result. Your wonderful feedback on Google truly means the world to us. We can't wait to welcome you back soon!
Had a great 1st experience at Frankie Salon. Very welcoming, had a nice coffee and Tom did a great job of my hair cut
Response from Frankie Richmond
Thanks so much for the fantastic review, Teagan Salton! We're thrilled to hear your first experience at Frankie was wonderful and that Tom did a great job with your haircut. Your positive feedback on Google truly means the world to us. We can't wait to welcome you back soon! xx
I had an incredible experience with Tom, my hair looks so healthy and the layering is absolutely perfect. Tom understood exactly what I needed and I am beyond thrilled with the results, The salon itself is warm and welcoming, as are the team. Thank you Tom and Frankie Salon, I’m already looking forward to my next appointment 🙏
Response from Frankie Richmond
Thanks so much for the amazing review, Liv Pecher! We're thrilled to hear that Tom created a perfect look for you and that you enjoyed our warm and welcoming salon. Your wonderful feedback on Google truly means the world to us. Can't wait to welcome you back soon! xx