Excelsior Air Heating & Cooling

We’ve used this company for years so we were shocked by the level of customer service we received today! We called last night and left a voicemail to see about service today. We were contacted and told 1-5pm and then at 3pm contacted and told the technician was running late and wouldn’t arrive till after 5pm and therefore we would be charged after hours rates!! How is it our fault the technician is late and why should we be penalized? Unacceptable and poor customer service….especially to an existing customer!

Alex came to service our non-functional AC condenser unit and had it up and running beautifully within about 10 minutes! He was also happy to answer my numerous questions. Would happily use Excelsior Air in the future!

We used Excelsior Air Heating and Cooling after moving into our new house and realizing that our Honeywell system isn’t connected to the different zones inside the home, so basically one floor was controlling the entire homes cooling and heating. Overall, very happy with the work that was done! From the first call to the examination to the estimate to the work to the finish. We were very impressed with the communication, professionalism and attention to detail. Our experience was a great one and I highly recommend them.

Very professional and knowledgeable, Alex from Excelsior Air resolved the issue right away in my rental house in Minneapolis. Will recommend this company to the others!

My AC wasn't cooling my house properly on the hottest day of the year so far (of course). I contacted Excelsior through my Home Warranty company, and was very impressed that they called within a couple of hours to set up an appointment for 2 days later. The technician was prompt, professional, and courteous! Now my AC is working properly 😁!

One day my air conditioner made a shrieking noise and stopped working. I called them and was able to schedule an appointment for the next morning. A technician came on time, checked it, fixed it the same day and gave some recommendations on the operation of the AC and heating system. He was professional and knowledgeable, seemed to really love his job. Overall, it was a great experience.