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Escape Campervans

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4.7(658 reviews)
Denver
4.7

658 reviews

5
547
4
73
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jim douglas (Jim)
google
★★★★★

I rented a smaller van (ford-transit sized) for 6 days and drove a circular route thru the mountains, out to utah then back to denver via sand dunes and pikes peak. The van was perfect for me- a little battered on the outside and mechanically sound - although everything behaved as I would expect on a vehicle approaching 300,000 miles... I had a great and very relaxed time- covered 1300 miles with a big grin on my face. Staff extremely helpful and friendly too!

Response from Escape Campervans

Hi, Jim. We are thrilled to learn that you had a positive experience with us! Thank you again for choosing Escape Campervans and we hope to see you again soon!

Ernest M
google
★★★★★

Response from Escape Campervans

Hi, Ernest. Your feedback is highly appreciated. Thank you so much for the review!

Chezi Imany
google
★★★★★

Response from Escape Campervans

Hi, Chezi. We appreciate the rating, and are glad we could provide you with a positive experience!

Meredith Askey
google
★★★★★

We loved the new van with the pop-up roof!! Only real issue was the cruise control not working. Also I recommend getting an extra bedding kit so you can sleep on 2 pillows, or maybe just but extra pillows at Walmart or something!

Response from Escape Campervans

Hi, Meredith. Thank you so much for leaving us a stellar review! We hope to see you again for your next road trip!

Jenna Joswick
google
★★★★★

Response from Escape Campervans

Hi, Jenna. We must have done something right to get such a good rating from you. We really appreciate you taking the time!

A Yar
google
☆☆☆☆

Escape Campervans Review: A Cautionary Tale for Solo Female Travelers As a solo female traveler, safety and reliability are my top priorities. Unfortunately, my experience with Escape Campervans from their Denver location was far from satisfactory. Positive Aspects: - The reservation and pickup processes were smooth, and the staff member during pickup was friendly and accommodating. I appreciated the inclusion of some complimentary items that were helpful during my trip. - Many staff members I spoke to on the phone were caring and attentive, taking notes on my reservation. Major Issues: 1. Water Quality and Accessibility: Upon starting my rental, I found the water tank contained dirty, slimy water. Attempting to re-fill the tank was a hassle because a water hose was not provided. Upon notifying the office staff, I was met with a defensive and unprofessional response. 2. Bed Malfunction: On the second day, the bed frame broke due to faulty latches on the drawers. Despite reaching out to the emergency line, I received minimal support, adding stress to my trip. Option provided to me was to cut short my trip and return the van. I was left to ask local for help with removing broken parts so as to continue with the rest of my trip. 3. Lack of Emergency Tools: The van lacked basic tools for emergencies. There was also no tools available to remove broken parts of the bed. The only provided tool was a tire pressure gauge. I was unprepared for having to fill air into the tires myself, so I had to spend time out of my vacation to find a Valvoline to help with it. 4. Unpleasant Return Experience: I was met with rudeness when I returned the van early due to severe altitude sickness. The employee was dismissive, charged me for extra fees despite previous assurances of reimbursements, and failed to provide necessary information regarding vehicle insurance and assistance. 5. Unprofessional Behavior: The employee made several derogatory comments about my status as an “out of towner,” adding to an already stressful situation. His lack of assistance during a minor accident in the parking lot of the office, after returning the van was particularly disheartening. In the end, I felt my experience was marred by a lack of support, reliability, and professionalism. I cannot recommend Escape Campervans at this time, especially for solo travelers from out of state seeking a safe and reliable experience.

Response from Escape Campervans

Good afternoon Anagha, I am sorry to hear that your experience wasn't satisfactory, I have gone back into your booking and refunded back an additional $100.00. I will also be having conversations with the staff in Denver to ensure that all customers are always treat professionally and courteously. Thank You for bringing this to my attention as I will follow up with the team on all of the concerns listed above. Kind Regards