Dunkin'

I always place a mobile order 20 minutes before arrival and will still have to wait 10-15 minutes after you have to get staffs attention to get any kind of help. It seems it is their first day every day, staff have no idea what is going on, they loose receipts for orders or forgot to make the order, consistency with products is absent. I typically have to just drive to derby to get my dunkin fix, which sucks because this location is so close to my house. Nothing about this location is fast or accurate, no one wants to start their day with any of these inconveniences.

Every time I do I am disappointed. I only go back because it’s on my side of town. They always get the order wrong, or the food or drink tastes terrible. It’s overpriced. I am finally going to stop going. If you go and they actually get your order right and it tastes good you got lucky.

I go to this location often, and it’s always so hit or miss, you cannot rely on the service. About 50% of the time my drink is made incorrectly. Recently I ordered a medium cold brew with cold foam, three vanilla flavor shots, and two packets of sweet n low. I got a cold brew, no cold foam, and vanilla flavor swirls, which made the drink so sweet it was undrinkable. I tried to say something to the woman working, but she was talking on the phone.

Just got two large lattes, and 4 sides of potatoes. 2 of my sides are inedible; they’re stale and hard (the other 2 were fine), and my coffees are both filled up only halfway?????? Tried calling to ask for a refund, but they don’t answer so, now I’m debating going in person or just throwing then into the garbage and learning my lesson to never to here again.

This Dunkin' is both nice and clean. The food is good as well as the service. However, my biggest pet peeve here is corporate waste and environmental impact. There is a large dumpster behind the store. Instead of donating their old donuts to the homeless shelter like the other baked goods places in Wichita, they put them in this dumpster. There are volunteers who can come pick them up. This is a huge waste of perfectly consumable food for people who otherwise may not eat. It is also causing a mounting pest problem with the birds and rats that I have seen scavenging this dumpster for said donuts. It is not good for the animals to eat that. Why not get someone to talk to corporate? I just see this as a HUGE disappointment from the chain. It is likely going to result in me messaging corporate. This is the only reason I gave them 3 stars instead of 5. If they fix this problem, I will fix my review. (E-mail was sent to corporate.)