Dunkin'

Service is slow and doesn’t know the menu. You can ask for a donut and look at the picture and they will give you something completely different then tell you after you pay they don’t have your donut.

Great coffee, amazing kolaches. However.. customer service is a make or break factor in food interactions. Generally speaking, I’ve never, ever received poor or short service at this location. Today that changed. I’ve worked several fast food jobs, been the guy on the ‘headset’ taking the drive thru orders. I’ve never once given poor customer service, even on a bad day, or with a manager breathing down my neck. However today I was disappointed. I was excited to see there was no line! I could take my time today. But right off the bat when I pulled up to the menu at the derby Dunkin’ Donuts, I was greeted with a very loud voice. Upon asking a question about their coffee flavors, I was given a very short response and could tell this employee was rushing to get my order as quickly as humanly possible and get me the f out of there. I understand they, as with most other fast food restaurants or coffee drive throughs, have corporate overlords essentially whipping them for not keeping the ‘drive time’ (time a customer spends in the drive through from menu to window to exit) within or below 3 minutes. This is completely backwards from how you should handle these situations. When I’m at work I take pride in giving premium, top notch service to the best of my ability. It seems this lesson didn’t resonate with this employee. As for the other employees, they’re amazing!!

Got a donut, coffee and sandwich today. Seeing that this is a donut shop, I never expect the sandwich to be anything special but it turned out well. Remember I said donut shop? My donut was so stale I couldn't eat it. It looked like a brick. This is unacceptable. Please do better.

Don't know why I tried this place again when I found the tip of a nail in our food about a year ago. First time returning today and found plastic in my food. Not sure what is up with this location but take your money somewhere else.

I put in a mobile order for snackin Bacon when I wad barely 5 min away. I got there and there girls were really friendly. I got pulled through the drive really quick with one person ahead of me. I got to the window they opened it handed me my bacon and told me to have a good day. As I pulled out of the drive- thru, I pulled my bacon out and it was cold like it had been sitting in a fridge. I was only 3 min away when I payed for my mobile order. It ruined my bacon for me.