Dunkin'

Waited 10 min for our food. We were only people in store. Country music so loud we could barely have a conversation. Food was cold, cheese on my sandwich was ice cold. I'll stick to QT breakfast sandwiches. I do recommend the Hyland bottles milk, was very good. Wife says latte was also good. FYI

The general manager Amanda was more concerned about the drive through and did not greet anyone at the counter. There was a young man assisting a. Ustomer with a large order. Amanda did not try to help the 5 people standing in line until I got her attention to help. Then she was snippy and never said thank you to anyone. There was a gentleman in the back. I assumed he was the franchise owner. Never looked up or acted as if customer service was not a priority. Drive through the priority. I will take sugar shack. Paradise. And quick trip before I ever enter this franchise location.

Disastrous even by Wichita standards. I waited several minutes inside, in a line. When I was up the boy didn't acknowledge or speak a word to me then just gave the order total for me to pay. I ordered a hot Americano and got a very cold Americano in a hot style cup. When I asked why it's cold he said we have to put water in it and he didn't offer to fix it. So it sounds like they put cold water in the hot espresso to make an Americano. I called to get a refund and no one answered. This place should be immediately shut down.

We went inside of this location this morning just to grab four drinks. We waited for a total of 30 minutes, and the other people that had ordered behind us were getting their drinks already! So they had skipped our order for some reason. I ended up having to get back in line and remind them that we still needed two of our drinks (one of them was a bottled drink)! They just said a simple sorry and another 10 minutes later we were able to leave making us late to an event we needed to be at. The drinks were not great either I got an iced pumpkin chai latte and it’s literally milk with a hint of chai! Not impressed.

Went in for coffee and was immediately hit with a very raunchy rotten smell inside. Waited for a bit, no one was around. Yelled out for someone quite a few times and no answer. No one was inside. Both employees were out hiding in the back by the trash and when we walked outside, they did not acknowledge us at all knowing we were customers and they were not inside to take mine and my families order. They were also very rude and gave looks at us as we were leaving. It seemed like they were waiting to go back inside after we started leaving. Very very bad service and bad experience.