Dr Boom Communications

I dropped my iphone 12 pro off to Dr Boom Communications at Parramatta Westfield lvl 2 to the staff there who seemed approachable and acted confident as though the phone could be fixed. Nick the manager said it would be ready next weekend as they couldn't take it to their office until Thursday (understandable). I rang them on Friday asking if it was ready, and they replied with no not till next weekend. They repeated this statement for another four weeks before finally saying it was ready. When l showed up they said it still wasn't ready (just the start of the lying and blatant lack of care for customers). Now they are saying it will be another week at least. Low and behold next week rolls around and it still isn't ready. Finally after 6 weeks after dropping the phone off they say its ready for pickup and is completed. I show up expecting them to have finished the job but rather they say "we couldn't fix it". With Nick not present and only one person on who had no idea about the phone l was stuck. Despite the fact that Nick the manager who doesn't like to take responsibility and instead pins the blame on "somebody else" said the phone was done. Nick then proceeds to not answer any calls for another week before finally answering and basically saying something was wrong with the motherboard which they could have figured out in the first week if they cared enough about their customers. He then also blames it on other people who supposedly fixed the phone and said they went to great troubles to fix it. If they truly had they would have at least called me and let me know what was happening and perhaps if l still wanted to go ahead with everything else. Alongside all of this time wasting and lying I have also noticed that the large majority of the 5 star reviews are fake with fake accounts. Care to explain that? l fail to believe you are still in business after all this and clearly l am not the first to experience this bullsh*t with lots of other one or two star ratings. I would appreciate an in depth explanation and find out why you can't just be truthful with customers.