5 reviews
I brought my Pomeranian Yoshi in for his temperament test here and they was so warm and welcoming. My yoshi passed his test and will be boarding here while we are on vacation. I just wanted to say I appreciate the kind and calm atmosphere for the pups.
First of all, I want to say that I have waited a couple of days before writing this to let the emotions subside so I can be objective. I have a 8 yr old shorkie who is an inside dog. He is groomed regularly and has been boarded several times at The Dog Park by the airport. We have never encountered a problem with boarding. This summer we decided to look for a boarding location closer to where we live. After visiting several locations in Sandy we chose to board our dog at Dogtown Pet Spa. He was there for a total of 11 days. When I dropped him off the employee had me take off his leash and collar. Then she took him behind their gate. To both of our surprise, our dog jumped over their counter and ran to me. This should have been my first indication that safety was not a priority. Over the time our dog was there we got daily updates on his nails, skin, teeth etc. The only item of concern was as he has a little tarter build up on his teeth. We felt reassured of his wellbeing and looked forward to the pictures we received. When I returned to pick our dog up he had been given a complimentary bath (per their policy of a free bath after 7 days of boarding), and his nails had been trimmed. The employees let him out of the gate without a leash and he was so excited he ran to the door to leave. I struggled getting his collar and leash on because he was so excited to leave. Again, not the safety I would have expected. Also, while I was settling the bill, we were expecting to pay for the nail trim, but I was told that part of our deposit would cover it and the remaining $73 would be saved to our account for the next service. That was a surprise not to get refunded. Later at home my daughter noticed little “black seeds” on our dog. We thought maybe he had been in a bush and had gotten some in his hair. However, later the next day I was petting him and I could feel several bumps. I was able to use my nails to pull something resembling a black seed off him. I looked closer at it and noticed it was moving! So I put it in a bag and continued to find at least 12 more of the same bug. I called our vet who said they thought it sounded like fleas. I immediately went to buy some shampoo and spray to get rid of the bugs. At the pet store the only shampoos that were sold were for ticks and fleas. So we bathed, sprayed, our dog and cleaned everything in the house he had touched. The next day I took the bag to The Dogtown pet spa and showed them what I had found. There was no manager there so the employee tried to help. She was texting her manager and took a picture of the bag of bugs. To my disgust the employee told me that her manager said the bugs were lice, not flees. The employee googled dog lice and told me it took 7-10 days for the lice to become the size they were in the bag. I pointed out that was the entire time my dog was I. Their care. She said I could come back the following day to talk to the manager about it. While driving back to PetSmart to try and find a lice shampoo, the manager called. She immediately became defensive and said that our dog already had the lice before coming to them. She argued with me for at least 10 minutes before I asked what she would be willing to take responsibility for. She agreed to refund the $73 they kept from our deposit and offered a free lice bath and spray. I found the safety, professionalism and empathy to be lacking with the entire experience. If our dog had lice before he came, then the employees were negligent in the care my dog received by reporting he was in good health for all 11 days he was there. I WOULD NOT TRUST THIS COMPANY WITH MY DOG AGAIN!
I have a little toy dog that has people issues. Maren and her staff at DogTown in Sandy are very patient with him and do not push him out of his comfort zone while he is there for daycare and boarding. Anthony has groomed him twice. He's come home looking adorable and not stressed. I've worked with Maren for training. She's amazing! She is very knowledgeable. Since she takes the time to get to know his needs and personality, I've been given very useful and successful training methods that are custom fit to him. I repeat ~ custom fit. Do I recommend DogTown, Anthony, and Maren? Absolutely 100%
Dogtown is the best! Not only do my dogs love going there to play, their training program is amazing! We did the 5 week private lessons with our reactive dog and we couldn’t be happier with the progress Maren has helped up to make. We went from our dog walking us around the neighborhood and barking at other dogs to him being stable and confident. He enjoys walking next to us on a loose leash and he is so much happier with the boundaries we have set for him. Thank you so much Maren and everyone at Dogtown, you guys are amazing!
This is the best place to take your doggies for day care, boarding, training, and grooming. I absolutely adore these people. Before I found them I took my pups to boarding place last minute and cried when I drove away because I didn’t like them. I call dogtown summer camp, because they send you daily report cards of your dogs with pictures and captions and you can tell they really care. It’s like dropping your dog off at a friends house! Also they did a great job giving Milo his first hair cut. They boys come home happy and exhausted from playing every time we take them 💕 (these pictures were attached to milos report card from his very first day care experience)