Dental Specialties Of NY

I wish I could give 0 stars. Horrible customer service! I called my insurance which is Healthplex MVP to find me an Endodontist. This was the only Endodontist they had on their 25 mile radios. I need 3 root canals; So I called this office and the other location early on December told me NO they don’t acccept my insurance, called back my insurance they told me that’s the only location and give me a few steps I had to take so they can approved my insurance? So I called this office again they said YES they accept my insurance and was even able to make an appointment in a month and a half. I told them I was in so much pain I was even crying over the phone. They said they don’t have anything for before. So I called 2 days before my appointment something told me I had to call. They told me sorry we don’t take your insurance we will cancel your appointment. Anyways after going back and forth with them, my insurance, my dental office it’s been a total of 5 times that they tell me no, yes, no, yes, no 👎🏼 The last yes she even was on the phone like for 3 minutes explaining to me that they do accept me I told them my concern why I didn’t believe them. Now I’ve been calling them today and no answer. I told my mom to call from her phone they answer. But I’m just done with them. It’s been 2 months and a half in pain. I’ll just have to make an extraction. I feel so sad, stressed out. They also sound sooo frustrated when talking to customers. Horrible horrible.

Feb14 2023., this my second time I come to visit this detal office, and the staff are amazing seriously , Dasha the front desk assistant woow so friendly, plus my hygienist carlemi you're amazing girl thank you. Looking forward to see you guys next visit and yes this real review they earned it

Waited over a hour after checking in at at desk. Waiting area over flowing with people to close to each other..I m told $1200 for 2 surgery extractions with insurance after being placed in chair..I hope I never have to visit that place again..dentist injections where painful and rushed..my gums where like a horror movie after extractions.stuck in my upper lip during the stitching..That was the worst treatment ever..never again ..Butcher shop

This clinic is a SCAM ! I went there twice and both experiences was terrible. The first time was for a wisdom tooth removal when they convinced me I needed a bone graft and charge me $700. They wouldn’t even send a referral to my insurance I was told “My insurance does not cover bone graft” . I paid them $700 and for them to only be rude. Once my tooth was removed the dentist and dental assistant walked out no words just left me sitting there with the sheet still around my neck. I couldn’t believe how unprofessional they were. I then went back a couple months later for my #13 tooth removal again my insurance cover this procedure l came with my approval letter. They mention a bone graft again! But this time the price was $950! now from my understanding bone grafts are for implants which I was not getting. They refused to do the procedure without the bone graft and that is when I said enough is enough and left. Fast forward I went to a dentist through Montefiore and the service was so much better. My tooth was removed with no issue and he didn’t even mention me “needed a bone graft” I wish I would of went there first before giving these people my money. SCAM! SCAM!

Good evening, I do not write reviews , but I need you ALL to know before coming here…. The reason why they have such horrible and great reviews is because they have different dentist that are completely opposite. I went for 1 thing and that dentist was amazing. He was friendly and funny and even if he didn’t care he acted like he did. Now I went again for something else. They charged me for something I am now sure I did not need. Staff was complaining about being REALLY behind. Which made sense since I was there waiting for 2 hours. The Dentist put in the anesthesia. He did not wait for the appropriate time before starting to work. I’ve had other work done. Dentist will usually check if the anesthesia worked. They’ll tug at your mouth or tap your teeth. They will wait at least 20 minutes after anesthesia to start work. This dentist did not check if I was was numb. He told me lie back when I thought this was too check if I was numb he went for my tooth. I started screaming and crying and he told his 1 assistant to hold my head down and the other to close the door. They wanted me in and out to get to the next patient. No matter how behind you are. No Procedure should get to that point. These are peoples lives , pain ,and finances. You can’t just treat us like this and expect there not to be consequences. You can’t make this up. DONT come here. Pls do not come here. Get a second opinion. I wish I did instead of being fooled because I was in so much pain I needed the tooth out and they took advantage. I will be coming for you.