Dave Smith Appliance Services LLC

After losing hundreds of dollars of food to a broken refrigerator, we eagerly awaited our appointment with Dave Smith Appliance. So much so that I sat by the window as well as my phone before, during, and even well after the appointment window to make sure that I wouldn't miss the technician when he arrived. I skipped out on various creature comforts and completing other productive household tasks during that time just to make sure there was no mistake, always listening for the door if I ever walked away from it even for a minute or two. A half hour after the window was up with still no visit from a technician, my husband called and asked for an update, and was told that the technician had been there first thing, knocking on the door and calling us repeatedly, for 15 minutes. This was provably untrue, as we had no missed calls and I'd been right next to the door all morning. They insisted that was the case, however. They offered to reschedule, but we declined as we were so frustrated after a day spent home from work holding vigil by the door just to prevent the very thing that they still claimed happened. A colossally disrespectful waste of our time. I'm grateful and lucky I did not lose wages that day, but someone else would have, on top of the damages that come with having to repair an expensive appliance and replace food. Very disappointing. Follow Up: No one ever called or tagged our door, and the ticket was not even in my name, so his confident reply to my review is simply untrue, and pretty bold at that! If he had just apologized in the first place, I would have happily used their services and even recommended them to others. Everyone makes mistakes. But by shaming me for doing nothing but waiting for them to come or wanting them to communicate honestly with us, they've all but ensured we'll skip their services.

Frank had to order parts for our dryer and come back a week later. He is professional, on time, tidy and dependable. I work from home and had to get on a call and he finished and left the room clean. We will call them every time! Send us Frank and I won’t worry about a thing!

Update: I want to affirm my five star review from two years ago: Dylan came out to repair our range, and did an excellent job at under the quoted price. Dave Smith continues to provide excellent repair service at reasonable prices. Customer service and communication is excellent as well (esp. Barb in the front office). Every once in awhile you encounter a service business that combines the qualities of professionalism, honesty, punctuality, knowledge, and outstanding customer service--and Dave Smith Appliance is one of those businesses. We have had a few problems with our new Whirlpool refrigerator, and Dave Smith's company has addressed each of these issues with: a) quick response to email inquiries--often answered by the owner himself; b) service appointments scheduled promptly; c) skilled, well trained technicians who properly diagnoses and resolve problems. Example 1: One technician determined from his research that even though my refrigerator had been recently built, the company had already updated its control box; thus he ordered one under warranty for installation. Example 2: I emailed Dave (owner) to ask whether the cold spot in the top center of my refrigerator (which was freezing vinegar and water bottles) was expectable since the air control valve was there. Most repair shops would have said "yes" to avoid a warranty service call. However, Dave was most concerned with making sure that everything was just right, and said that he would be glad to send a technician out. In sum, I highly recommend Dave Smith Appliance Services.

In a day and age where customer service and professionalism are lacking, Dave Smith Appliance Services was AMAZING. From Amber going above and beyond following up with us (and a reminder) before the warranty expired on our LG Fridge, to the Technician who repaired, our experiences was wonderful. My mom said repeatedly how sweet the tech is, but forgot his name. Whoever you are, thank you! Great communication, and very accommodating to my mother. Will definitely use their service for any issues with our appliances.

I called Dave Smith Appliance and got an appointment for 9/8/22. I requested an any cancellation appointment so my appliance was fixed ahead of schedule on 9/1/22! Barb, the scheduler and Mike H, my technician were so helpful and professional. Mike H got my washer quickly diagnosed, quoted for parts and labor and had me ready for washing in an hour! Thank you Mike H. He was very knowledgeable and personable. I would highly recommend Dave Smith Appliance Services. SUPPORT local because it matters!