5 reviews
I am extremely happy with my purchase and the experiance that I had at Continental Toyota. My sales rep John Cheng was just perfect, did not push me for anything, asked all the right questions and listened to want I was looking for. Mr> Domenic Nanni was absolutely great. Explained all the details about my financing and how it works. I left without any doubts or concerns. They really took care of me here. THANK YOU SO MUCH YOU GUYS! - and i love love my new Camry.
This dealership, sales, and support hit a home run with me. The car was ready and waiting when I got there and the test drive went smoothly throughout. They had a great vibe and friendliness to it. I can recommend them 100%.
Can't say enough good things about my experience with this dealership and the staff. Starting with the GM Mostafaa to Michael from sales, the team was hands on and helpful from the beginning to the end of the process. If you want to feel good about your vehicle purchase, Continental Toyota is the place to go. Thank you!
I have an appointment for my Prius, at Continental Toyota Service Appointment reminder for 2013 Toyota PRIUS Saturday, 06/03/2023 at 7:00 AM. the night before I delivered the car to them so that it would be on time, when I was at work the next day there around 10-11 in the morning they only then took the car to put it for inspection... the guy who worked at the reception was very frendly (I think his name was Louis), but the mechanic who was inspecting the car didn't put things back in their place.. and my new battery was exhausted and had no power in it.. my positive terminal was loose and that's how he returned it to me.. I want to I say that the mechanic who took the job is very unprofessional and I'm sorry that such a renowned car brand has such irresponsible people who don't do their job properly. during the inspection, a fault was found on the high voltage sensor, which retails for between $200-250, and they asked me for $800-850, and which mechanic did not previously determine that there was a fault, and of course the hybrid battery will not to run until that sensor is replaced .. all in all I felt cheated . After that I called Hillside Toyota in Jamaica, NY and they told me to replace that sensor first which is 99% possible that it is broken, AND IF IT IS PORTRBAL THEN THE HYBRID BATTERY. if there was a hybrid battery to be changed, it would cost about $4,500, including labor, 4 years warranty and unlimited mileage, and these at Continental Toyota Service only have a 1-year warranty and would cost about $4,300.. I ask why is there such a huge difference in the two authorized dealers?? (toyota hillside in Jamaica ny I called because I'm from QueensNY) , but my car broke down because I'm currently in Chicago, and that's why I contacted the nearest authorized service)
Unlike other dealerships that I have been to I will most certainly recommend they come over to Continental Toyota to learn what real customer service really is. The complex is 3 times the size of the other dealerships.. Employees were at all levels kind and courteous and professional. Wisam I can't say enough of his kindness towards me that made me feel wanted and appreciated,he was professional courteous and respectful,he checked up on me at least every half hour and asked me each time if I wanted coffee or water. Aby with boundless energy smiling all the time was kind and courteous and respectful,I won't be surprised if she ends up in sales where she belongs. Ste in service is like a 4 star general, multi tasking he's positive energy is contagious. Mark the finance manager was professional and courteous, unfortunately and am sorry to say this my financing took way too long and I must also say that it was not entirely Mark's fault maybe 50 percent because I was at the dealership for over 6 hours however I wish he had checked up on me at least once like Wisam did to keep me updated about the process still Mark am sure is a really nice guy. Again Kendra was awesome The dealership was clean and well maintained bathrooms were clean and well maintained I will most certainly recommend to anyone I come in contact with I am that impressed with the service I received there.