Cold Stone Creamery

I love cold stone icecream specially their waffle cones always fresh.

Stopped by the cold stone , because I really wanted some ice cream. I walked in happy and ready to place an order. To my surprise no one greeted me , said hello , can I place your order nothing , very bizarre. The guy was just on his phone unbothered.

So disappointed with this stores quality and the staffs treatment of my parent. Yesterday my mom bought a mint chocolate chip ice cream cake for a family members birthday. The cake looked like a mint ice cream cake but tasted only like vanilla- poor quality vanilla. She contacted the store regarding the flavor mix up and poor taste and was rudely told she could not get a refund or a new cake since the cake in question had been cut into ( two slices by the way). How would anyone know what the cake tasted it like unless they cut into it? Please make it make sense. To anyone else thinking of purchasing here please find another location with better reviews. Or go to a Carvel.

So I go to this location from time to time. Each and every time I have been there the trash at the entrance is disgusting. I spoke to the supervisor and let her know it looks bad for them. She told me it's the responsibility of the shopping center. With that in mind I think maybe Cold Stone should consider placing and additional trash 🗑 inside to keep it looking inviting.

I feel unwelcome coming to this ice cream store. I definitely feel uncomfortable. The ice cream flavors Tags are confusing and when I ask the attendant it feels like it was a bother. Definitely the ice cream it's amazing . We got what we expect it. Next time we will just buy the cupcakes or cake.

Did not give his name but yelled at me 100 times they were closed despite that it was not yet closing time. I placed an order online I made sure to arrive before closing to pick it up and he proceeded to yell at us and drop our ice cream on the ground. Never have I received as bad customer service as this. This employee needs further training on how to treat individuals.