Casper - The Street at Chestnut Hill

Knowledgeable and friendly staff; great products; there pillows are machine washable !

Worked with the team at the Chestnut Hill store in Newton MA and they couldn't have been more pleasant or helpful. They know their products and what recommendations to make. I can't speak to the bed yet, but certainly the in-store experience with Kate was A+

Everything was easy during the purchasing process. However, I ended up not liking the mattress itself (too soft, too hot). One of the reasons I purchased through Casper was for the hassle-free returns process. The return was been beyond frustrating! They use local junk companies but the companies keep failing to show up during their allotted time. Casper refusing to allow me to use my local mattress pickup (through town trash). After all this headache, I would not recommend this mattress company. So much money and time wasted.

The staff were amazing from the moment we walked into the door to when our bed was delivered. We had to stagger our deliveries with our closing date while also benefitting from the discounts and they handled everything perfectly. I highly recommend this store, the staff will go above and beyond for you. Thank you, Kathryn!!

While the store staff are pleasant and nice, Casper was unable to fulfill my mattress delivery. Despite having received confirmation of a 4-hour delivery window, the company never showed up with the mattress. Calling Casper customer service is an exercise in futility. I finally got another delivery window but no explanation. The second time, again, no one showed up! I then spent ONE HOUR AND 57 minutes on hold with the customer service center to get a human. Two managers promised to get a delivery out to me ASAP, but each neglected to follow through. The store staff say they have no way of assisting, as once the sales transaction is done it goes to casper’s main customer service hub. Their solution after three weeks was to mail a mattress directly to me in a 106lb box. After struggling to set it up, the mattress bore zero resemblance to the tester model in the store. It is many multiple times harder - not just a “get used to it in time” scenario. I thoroughly regret this purchase from Casper.