Carus Dental North Austin Medical Center

I love these guys! Always so friendly and non judgemental! They get things done quickly and carefully! Best dentist ever!

I’m a disabled veteran who asked the VA to move from VA dental to community care. I think I’ll switch back because the VA may take a while to have an appointment, yet they do a thorough job. The services I had done here were “in processing” to get into the Caras system and an exam to prepare for a cleaning. From what I understood from the person dealing with billing, there is a stack of paperwork trying to get approval for veterans to get work done. The many reviews seem to have a common issue revolving around billing. I’ll update next month after my cleaning is done, assuming it actually gets done. There are two things that bothered me that aren’t ever issues I’ve had at the VA. First, the “need” for music/sound. Not only is it near impossible for everyone to enjoy ALL types of music, it’s distracting, similar to why listening to music (too loud) while driving can be dangerous. The second thing that I’ve never seen before (to memory) are the seemingly unnecessary posts about prices. The posts didn’t seem like they are for people to know what they’re getting into if they need something done. They seemed more like mostly advertising, for overpriced products that aren’t necessary, such as whitening kits. From the many reviews I read (some high stars, others low), it seems like billing and up-charging/over-charging are how this location does business. Floss, a toothbrush, and mouth wash are all that are necessary to keep your teeth properly clean, as far as understand.

When I first started going here the atmosphere was great and I had the same dental hygienist every time but since it has been bought out by another company the atmosphere isn’t the same and this last visit it felt very uncomfortable plus I had a new hygienist again and I felt very uncomfortable as it was obvious that she is new and I’m sure with time she will become more comfortable with people but this is also the first time I’ve had my teeth cleaned that when I left I didn’t feel like they were cleaned at all. I hope the atmosphere gets better and on my next visit I can get with a regular hygienist again.

No one likes to switch dentists. I’ve been putting it off for two years. I finally sucked it up and called Carus since they would work with my insurance. I wasn’t expecting much since I’m used to small dental offices. Boy I was wrong. Carus was amazing. They were able to get me a next day cleaning and the staff was so helpful validating my insurance. My hygienist Annie?? Was amazing and did a thorough exam, X-rays and cleaning. She explained everything she was going to do to set expectations along the way. Doctor Ryu is amazing. I’m so happy I found my new dentists. I highly recommend them.

There was a glitch in the appointment confirmation system where my phone number had a couple of digits transposed in their records. They said my appointment had been cancelled because I didn't respond to the text requests. This was frustrating, but the staff here bent over backwards to fit me back into their schedule. Once they took me back, the level of service was just perfect. From full exam and cleaning, they took great care and explained everything well. Everyone had a great personality, demeanor, and professionalism. Thanks to everyone at this location for their excellent services!