Braemar at Wallkill

Excellent care. Staff of professionals assisting residents in critical areas of daily life. Providing activities that make daily living interesting and fun.

When my mother was there they were great. When they moved her out, they act like they don’t know me or care! They sent her to another place. Tried finding out. Always to busy leave your number. Left my number numerous times. Nothing back????

Dad has relocated from another facility in port jervis and had been neglected and so miserable. He had begged for years to go to braemar and they finally had bed available. He is so happy and is now finally getting the proper therapy he needs to rebuild the muscle that was lost while he stayed at the other facility. Dad is finally smiling. Braemar is beautiful and the other residents have all welcomed him and they all seem so happy and have raved about how wonderful they are treated. I can now sleep easy knowing my dad will be treated with respected and will be cared for like he deserves. Dad is no longer just a bed that is filled, but a person at Braemar!

My mom lived here for 2 years. It is my biggest regret in my life that I chose this place. When she was independent but needed some assistance, it was fine.. but as her needs increased so did the horrible treatment. I was frightened to leave her as they fought me tooth and nail on what my mothers needs were. She was constantly forgotten for breakfast and medications. I ended up going every morning and night to ensure that she was being given her medications and was eating. The nurse “manager” was argumentative and condescending. I have worked in the medical field for 20 years and I was horrified by the lack of caring for the residents by the medical manager. They told me they were certified in end of life care but just left her alone for hours at a time. She was left filthy and I had to wash her myself or it wasn’t done for days. Thank god we got a bed in hospice for her last few weeks. If you want to be neglected and mistreated for a ridiculous amount of money monthly.. this is the place for you. I can’t even drive by the facility without getting a tear in my eye. It has been 3 years since my mom lived there (2017) and I still have nightmares and regrets that I made her live there.

My mom(96) and my sister (65 ) have been residents since June of 2018. The facility itself is fantastic, except for the elevators that can't fit 2 wheelchairs in them. The main problem is that they have been understaffed forever. I was there Monday and only 2 of the staff were working to take care of all of the residents. It's supposed to be 4 on duty. It took 45 minutes before they reached the room to assist my sister who needs help in the bathroom This situation is not unusual. I go to visit 3 times a week and it's always something Either the laundry is not being taken care of or no one shows up to give them their showers or nobody answers the call for help. I have spoken to 'management' on numerous occasions and nothing seems to work. Time to start looking for another residential alternative Sad but true.... Very disappointed. Since I originally posted this review much has changed at Braemar. The staff has been updated significantly. When my sister needs help they are knocking at the door within 10 minutes. She is a tier 5 resident and needs help for just about everything. So far so good. I am confident that this will continue. If you do have a concern with the care on any level, managements reaction is positive to alleviate all of your concerns. Please keep up the good work. It is appreciated and needed by the residents and family.