Booked a 75 min massage and it ended almost 15mim early. Massage therapist was not thorough and was even on her phone at one point and the bed smelled and was not properly deodorised Big waste of money

Bondi Junction Massage and Float Centre
Claimed438 reviews
I came in for a 60min remedial hot stone massage with Lucy and she was fabulous. The space is beautiful and calm, the massage was very relaxing, nothing to fault here.
I had a massage session with Juliana and it was absolutely spectacular. I’ve tried many massages over the years, but this one was truly on another level. Juliana was incredibly professional and made me feel completely comfortable throughout the entire session. I highly recommend her services and I will definitely be coming back. Thank you Juliana for such an amazing experience! ⭐⭐⭐⭐⭐
Response from Bondi Junction Massage and Float Centre
Hi Pau, thank you so much for your amazing review! We are so glad you had such an amazing experience with us. Welcome back any time! =)
Love this sanctuary ❤️
Response from Bondi Junction Massage and Float Centre
Thank you so much Vanessa! We really appreciate it! 😊
Have had two amazing massages here, highly recommend!!
Response from Bondi Junction Massage and Float Centre
Hi Bernard! Thank you for your amazing review! So happy to hear you enjoyed your experiences here with us. Hope to see you again soon! =)
Response from Bondi Junction Massage and Float Centre
Thank you for your review Solange! It means a lot to us! 😊
Relentless email spamming. Is there no way to stop it?
Response from Bondi Junction Massage and Float Centre
Hi Jonathan, really sorry this has been happening. I've taken you off our mailing list. I'm not sure why you were still on it if you had unsubscribed but rest assured you won't be receiving anymore marketing content from us again =) Hope you have a great day and thank you for your feedback!
Rude and unprofessional towards client who couldn’t make their appointment due to sudden emergency that was genuine. This clinic has no mercy and threatens people with collections. Really bad first impression experience and won’t be back.
Response from Bondi Junction Massage and Float Centre
Hi Molly, thank you for your feedback and hope you're feeling better. Our cancellation policy is sent to you in the confirmation email and also explained when you book with us. By not showing up to your appointments, it causes a lot of disruption to the therapist's schedule and we also have to pay our therapists for their lost income. That is why we charge a cancel fee for no shows or late cancellations. Because we didn't charge you this time, we have to bare the cost ourselves and pay the therapist for 2 missed appointments out of our own pocket. You can see why it's a problem when this happens. Hope you can understand our explanation and see things from our perspective. Hope you get well soon! =)
Nuria’s massages are the best, she has amazing knowledge of the body and anatomy and always does an amazing job of working her magic on me! The best remedial massage you will ever get!!
Response from Bondi Junction Massage and Float Centre
Thank you so much guys! Your feedback means so much to us! We really appreciate it. Welcome back anytime! =)
Nouria's hands are magic! She knew exactly how much pressure to apply and I was so impressed with her knowledge about where tension in the body originates. I left like a brand new person - relaxed, rejuvenated and tension-free! Thank you Nouria - I will definitely be back!!
Response from Bondi Junction Massage and Float Centre
Hi Ambica, thank you so much for your amazing review! It means a lot to us! So glad Nuria was able to give you such an amazing experience! Welcome back any time! =)
I’ve been a customer for nearly 15 years and today I schedule an appointment but cancel it within two hours of scheduling because I am unwell. I I was told I need to pay even though same therapist and I was expecting to see has cancelled on me a number of times because they were sick also within hours of my appointment. Bottom line is cancellation policies are reasonable but need to be balanced and this organisation does not do that as a result unfortunately I’m not gonna be able to return. An extremely sad outcome. There is absolutely no flexibility for you. And worse they are hypocritical.
Response from Bondi Junction Massage and Float Centre
Hi Kevin, it's Byron here, thank you for your feedback =) The receptionist are told to follow procedure and company policy but when the situation is unique, like in this case, they leave it to me to make the decision. I completely understand where you're coming from and after hearing the situation, it makes sense to not charge the cancellation fee in this case. Keep in mind, we always pay our staff for late cancels and no shows regardless of whether we collect the fee from the client so the receptionist try their best to keep everyone happy. Sometimes, not as straightforward. Anyways, hope you accept our explanation, no cancel was charged or will be charged and we hope to see you again soon! =) Have a great weekend and hope you feel better soon! 🙏
My partner went to Massage and Float Bondi Junction yesterday for a relaxing massage for her birthday. Today she is in bed in bad pain resulting from her massage. She has bruising and basically her whole back is painful and too sore to touch or apply voltaren. I have never seen this happen before. I would seriously question the credentials or training of the masseur. This is totally unacceptable. So now on her birthday she is laying in bed too sore to move. I would recommend that you don't ever go to this house of pain. Ti say we're angry is a complete understatement. A refund should be forthcoming at the very least
Response from Bondi Junction Massage and Float Centre
Hi Dave, sorry to hear about your partner's experience. What is her name or what is the name of the therapist so we can look into it? I'd love hear more to know what happened. Thank you!
Response from Bondi Junction Massage and Float Centre
Thank you for your review Lisa! =) See you again next time!
Response from Bondi Junction Massage and Float Centre
Thank you for your kind review Kate! We really appreciate it =)
This is the BEST massage place in Bondi Junction if you're serious about your recovery and need professional therapists who really care about the outcome of the treatment. Slightly more expensive than some surrounding places but so worth it.
Response from Bondi Junction Massage and Float Centre
Thank you so much for your support and kind words Valentina! It means a lot to us and our team is so greateful! 😊
Had the most incredible sports massage from Tanya. Really recommend this place to come for healing and relaxation. 💆♂️😊
Response from Bondi Junction Massage and Float Centre
Thank you so much Yanik! So glad you enjoyed your experience with us! Tanya's really happy with your great feedback! 😄
The massage was the best with Aaron, and the soak was worth going again! Definitely try it yourself!
Response from Bondi Junction Massage and Float Centre
Thank you for sharing your experience! We’re thrilled you loved your session with us and hope to have you back again soon!
Always amazing, I have been going here for years, they are the best in the eastern suburbs
Response from Bondi Junction Massage and Float Centre
Thank you so much for your kind words Asha! We all really appreciate your support =)