5 reviews
I really appreciate the service at this Vespa repair shop! My bike was serviced really quickly, and the results were top-notch! The mechanics were professional and friendly, and I'm thrilled with the results. My bike is like new again! Great service, and a great price. I highly recommend it to anyone who owns a Vespa!
BAD BGGTTTTT!!!!!
The workmanship was messy. - The glove box lock broke due to inaccurate installation. Thankfully, it was fixed by purchasing glue at home. - The star bolts (*) in the head cover area were replaced with (+) bolts. There were also missing bolts 🤣 - The cost was high compared to the customer satisfaction (this may not be the only one who felt this way) - The mechanic's work was slow and inaccurate, reassembling the glove box four times. The first time, he forgot to install the fuse cable. He then disassembled it again and forgot to connect the seat cable. He disassembled it again twice because the glove box hook cable wasn't installed. In the end, it broke and had to be glued 😀. - From the first waiting list, we asked what complaints the motorcycle had. After the repairs were completed, the complaints persisted, and it turned out the problem wasn't resolved, and there was no solution. Perhaps the owner still wants the best for his customers, but he seems to be stricter in controlling his crew. If they really have the title of "automatic Vespa specialist," especially since they claim to be the first workshop in Karawang, they should be more aware of control. I'm not a new Vespa user since 2016. After sharing with other communities/clubs in Jakarta, I came to the conclusion that there really needs to be a lot of improvement in management and control. I've had at least two experiences at this workshop, both unsatisfactory and the last one was truly disappointing. I'm grateful for the responsiveness and responsibility, even though it's far from good. There's no need for a 100% guarantee because the previous warranty claim only involved asking for the switch to be fixed. And the result was still the same: the headlight was redone, the bolt was missing and replaced. There was no satisfactory result, and asking for another warranty claim would just be a waste of time. The motorbike was back in order at another workshop. The wiring was fixed, which turned out to be messy. Thank you.
My first visit, everything was fine. The technicians communicated well, the waiting room was comfortable, and the service advisors were friendly and provided lots of insight for those new to riding. What about the price? It's relative, but it's still a reasonable price for a Vespa. Good luck!
Nice place and nice people 👍