Keenan was fabulous helping setting up the eSIM for me.


Bell
8 reviews
Great customer service and great to deal with
Keenan was great. Keenan was absolutely wonderful. Appreciate great customer service.
Rami H made our experience! He was amazing and so thorough. By far the best customer service we’ve ever had at a bell store!! Would highly recommend his service to anyone.
Called the store and spoke to Ryan after there was no follow up with my local store. He assured me when I got there, he’d do his best to help me. He didn’t lie ! Ryan was great ! Definition of excellent customer service, honest, transparent, so patient and kind. Because of him, I will be making the extra drive to this store when I need assistance as opposed to going to the one 3 mins from me. Thank you so much for your help Ryan ! 5 stars !
Rami & Ryan were wonderful to deal with. We had been to 2 other locations earlier in the day, and had contemplated moving to a different provider due to our experience. But the customer service at this location is unbeatable. My husband and I both left with new phones. Rami is informative, knowledgeable and extremely friendly. It was an effortless transaction. He is an asset to your team!! THANK YOU RAMI.
Sonya and Abhi provided the best service I could expect. Both individuals were very knowledgeable and assisted me in every step of the setup with my new iPhone. They were knowledgeable and very professional. It was a great pleasure to have them help me. Nigel de Paulsen.
I would definitely recommend avoiding this location. First problem: I went into this location to purchase a new phone and set up a new line for my business. The lady advised she has ordered the phone and that it will be in on Monday. I went back to the store and they said they are confused but the girl will call me when she gets in. Didn’t get a call even though I waited 3 days. I went back and they said it should arrive any day now. 3 weeks and then I had to go back without hearing any word. They advised the phone is out of stock. I had to purchase a much more expensive phone on top of wasting 3 weeks. Second problem: The in-store associates charged me a $80 registration fee for my new business line that I set up. Later on I got a double charge on my bill for that fee. Bell customer service advised the store should not be charging a fee for this in-store as it goes directly on your first bill. Third issue is that I went back to the store to provide my direct debit information to keep a monthly discount credit on my bill. The guy took my information and said I was all set up. Several days later I got a notification that they are removing the credit because I didn’t set it up.