
Australian Laser & Skin - Hillside
Claimed157 reviews
Friendly, kind, welcoming staff. Beautiful facility and great day to get an appointment time that suited my schedule. Extensive operating hours and reasonably priced services.
Always feel comfortable & relaxed with Mihni. I never doubt the level of care & professionalism with her. Mihni also does laser on my son & he feels safe & loves how bubbly her personality is.
The atmosphere and services are amazing. I highly recommend trying this place out! I have recently done 5 sessions so far and I've received amazing results. Additionally, the people working here are so kind and looks after you if you experience any discomfort or soreness. Consequently, for those who tend to forget about their appointments, the receptionist will either call or send a SMS to notify and confirm your appointment before-hand. Therefore, no late fees!
I’ve been seeing Jen for many years now for my dysport treatments. Highly recommended
Response from Australian Laser & Skin - Hillside
Thanks for the review, Tonia! I'm so glad to hear your experience with us was positive, and I really appreciate you taking the time to share your thoughts. Regards, AL&S
Response from Australian Laser & Skin - Hillside
Thank you for your positive review, Uzma!
I’ve been to other laser clinics, and by far this is my favourite clinic. The staff are so friendly, they always put in care and effort in each session. I have noticed so much improvements within my laser since coming here, I finally know what good laser is.
Response from Australian Laser & Skin - Hillside
Thank you for your wonderful review, Veronica! Your recognition of our care and effort means a lot to us. It's fantastic to know you're seeing great improvements in your treatments. Regards, AL&S
Amazing technicians and team. Myni and Bong were so engaging and lovely to speak to. Really enjoyed my time there - 10/10 recommend!
Response from Australian Laser & Skin - Hillside
Thank you for your positive review, Tina. Regards, AL&S
I am a customer since last year and I have always been served with amazing people. My last 2 sessions have left me not feeling the same. In April and yesterday again I was served by same girl Myni. Last time also I had to wait because I was double booked. Even yesterday I was called again and was rebooked which is ok. I still waited and there was no acknowledge of been late by her. She took me to a room and started treatment with the gun laser which I have never seen and has never been used on me. I wasn't informed it's a different machine rather her attitude was you should tell us which machine you prefer...she did my underarms and I refused to do my bikini as it was very uncomfortable.She said the machine I normally use is occupied. She was like oh you want to re book and when..later as I exited the room she said room is available do you want to do it..her service and attitude is 0..not just once but twice I have seen it. Very unpleasant, unprofessional and I don't care you are back or not attitude. She throws it back to you for everything without taking owners. I came home and saw my underarms still have hair left.even didn't do the job properly. She was asking me you need gel after session!! I was sold gel saying its important and here she was asking then she applied gel on cotton and was giving it to me to apply in bikini area!! Like what was she thinking?? That's what you do for customers after laser session..not hand it to customer!!!Definitely not coming back once my sessions are over. She needs to learn how to treat customers and not just make up stories. I don't think there was anyone in my normal room when she started my session. And even if there was she should have informed me of different machine.
Response from Australian Laser & Skin - Hillside
Thank you for your feedback, Priya. I'm truly sorry to hear about your experiences and understand your frustration. It’s disappointing to learn that the service you received fell short of our usual standards. Your concerns regarding communication and professionalism will be addressed with our team to ensure improvements. Regards, AL&S
I wasted a lot of money at a ‘laser’ clinic at my local shopping centre before I discovered that I had the most amazing Laser clinic 5 minutes from my house! Since going there my visits are less frequent as they are actually getting rid of my hair instead of making it worse as I had experienced at other places. If you want permanent hair removal with professional staff who take pride in their work and business, definitely see the wonderful staff at Australian Laser Clinics in Hillside!
Response from Australian Laser & Skin - Hillside
Hi Teresa, thank you for noticing our point of difference from other laser clinics, hearing this makes us proud! Regards, AL&S
Response from Australian Laser & Skin - Hillside
Thank you for the 5-stars Meg! Regards, AL&S
The team is professional and knowledgeable. Love the results
Response from Australian Laser & Skin - Hillside
Hi Inshira, thank you for the review. Regards, AL&S
very friendly people and professional.
Response from Australian Laser & Skin - Hillside
Thank you Lindsay, appreciate the review. Regards, AL&S
Always friendly and helpful staff who explain procedure being done.Very happy with my results so far.
Response from Australian Laser & Skin - Hillside
Hi Janet, we appreciate the review. Thank you and regards, AL&S
Happy with some of the products.. But Not satisfied with the service, wasted my whole week to attend the appointment but there was no effort to get my treatment done , no fair decision was made..
Response from Australian Laser & Skin - Hillside
Hi Tarana, we apologise you feel that way. Unfortunatley, in this situation we couldn't accomodate your needs for the treatment you requrested. Regards, AL&S
DEFINITELY HIGHLY RECOMMENDED ⭐️⭐️⭐️⭐️⭐️ I have been a customer/client here previously although it was well before Covid hit. I returned here to have my laser hair removal instead of trying somewhere new, which would’ve been closer in distance for me. * Never once have I had a bad experience here. * great range of services * amazing products * competitive pricing, in some cases cheaper. * great customer service by all staff (now and previously). Thanks so much for today Misty! Thanks also for your knowledge and information, I will definitely look into everything. Im so wrapped that I have the soothing gel again (prev known as L/Aid) and can’t wait to try the Salicylic that you recommended.
Response from Australian Laser & Skin - Hillside
Thank you so much for taking the time to leave such a detailed review, much appreciated. Regards, AL&S
Was a great experience, very friendly and gave a lot of information
Response from Australian Laser & Skin - Hillside
Thanks so much John, we appreciate the feedback! Regards, AL&S
The staff here are incredible!! Knowledgeable relaxed professional and so friendly 🥰
Response from Australian Laser & Skin - Hillside
Hi Kim, thank you for the lovely feedback and for taking the time to share. Regards, AL&S
My experience with this service was nothing short of exceptional with Bong. I left feeling not only satisfied but genuinely impressed. I would wholeheartedly recommend this clinic to anyone seeking customer-focused experience. It's a true gem, and I look forward to returning in the future.
Response from Australian Laser & Skin - Hillside
Hi Hanh, thank you so much for the lovely review. We agree, Bong is amazing and we're very lucky to have her. Looking forward to your next visit with us. Regards, AL&S