Brighton

I had a disappointing experience at the Brighton clinic. I called ahead to confirm they offered TruSculpt and was told they did, so I proceeded to book the treatment, paying a $50 deposit. When I arrived to my appointment, the injector told me they don’t offer TruSculpt at this location. She apologised and asked me to write down my bank details for a refund of the deposit. Nearly a week passed with no refund, so I called to follow up. Since it was the day before Easter Friday, I was told to wait until the following Monday and to call again if I hadn’t received it. I waited until Wednesday, still nothing, so I went into the clinic in person. The receptionist remembered me and said she was actually going to call me that day to ask for my bank details—despite me already having provided them previously. I handed the card to another staff member, who said nothing, didn’t make eye contact, and just kept typing. I stood there in silence for a while, expecting at least an apology or confirmation that the refund was being processed—but got neither. Eventually I had to ask when I could expect the refund and I expressed that I was quite frustrated for having to follow up multiple times, and she said, “I’m doing it now,” still without looking at me or an apology for the delay. The whole experience felt disorganised, impersonal, and dismissive. I understand mistakes happen, but after following up multiple times and being met with poor communication and a lack of basic courtesy, I left very frustrated.

Excellent communication, friendly and very efficient. Thankyou Irene and the clinic :)

Monika is magnificent. She is so knowledgeable, and highly experienced in all aspects of skin and beauty. She has a lovely temperament, and puts you at ease to be around

I book an appointment for weeks for a very important event. I got all their confirmations and the day before I got cancelled. No explanation. The nurse went on holiday and I had to book with their oakleigh clinic and then I got cancelled again. I wouldn’t recommend them at all. Not professional how they manage my case and didn’t even reply to my emails. Worse experience ever

The team is unfailingly helpful, and Brigitte is incredibly supportive in helping you achieve the results you want.

Always amazing service!

Great friendly team, great service. Highly recommend!

Went for my first appointment today. I was blown away by the incredibly friendly staff, high standard of hygiene and use of the newest machinery. Will return for all future laser appointments.

I had my a tattoo removal consultation with Carly. She is extremely wonderful and kind! She made the experience comfortable, I ended up doing my first session! She’s wonderful!

Fabulous staff and efficient service. Could not recommend more highly

All the team are friendly, knowledgeable, super thorough and time efficient with their laser treatments. Very happy since moving there.

All I can say is that Carley does exemplary work and I always leave feeling a million dollars. Do yourself a favour and let Australian Laser & Skin Clinic Brighton do a skin consultation and let them work their magic. Your skin will thank you and people will wonder why your complexion is glowing. Highly recommend this business - First Class service and perfect team of people work there!

Great service, friendly staff and very attentive to my specific needs. 👍🏼