AT&T Store

Great service

I was with t-mobile for a good 8 years and saw their customer service decline over the years I've had my information stolen and used across the world by making international calls and more. I got tired of it all and jumped to at&t and so far the service is fantastic at least the in person team have awesome customer service 👏 I give this store a 5 star because of the customer service 👏 👌 bravo 👏

Andres came to me as helpful,knowledge,multitasking and very professional. What got me his sense of humor and bilingual to other customers that needed his assistance. Got me the best phone within my limits. I thank you for hiring this young man and also he knowledge me as a veteran. Most people don't do that, but he did right off the introduction. Thank you very much

Vashti was wonderful cannot recommend enough! Helped with all of my questions/concerns and customer service was 10/10 - personality, attentiveness, technical knowledge, patience, etc. Cannot speak more highly of my visit. The floor manager Diego greeted us immediately when we walked in and checked in on us to make sure we were happy with our purchases. Super grateful for y’all!

I recently had the misfortune of visiting this AT&T store for assistance with my phone, and I must say that the customer service I received was absolutely abysmal. It was an incredibly frustrating experience from start to finish, and I am deeply disappointed in the level of service provided. First and foremost, the staff at the AT&T store seemed disinterested and unhelpful from the moment I walked in. Despite the fact that the store was not crowded, it took an unreasonable amount of time for someone to acknowledge my presence and assist me. The employees seemed more engrossed in their personal conversations than attending to the customers. When I finally managed to speak with a representative, their knowledge and expertise were severely lacking. I had a specific issue with my phone that I needed help with, but the employee appeared clueless and untrained. They seemed to be merely going through the motions, offering generic solutions that were of no use to me. It was evident that they did not possess the necessary skills to address customer concerns effectively. Moreover, the overall attitude of the staff was unprofessional and indifferent. I felt like I was inconveniencing them by seeking assistance, and their lack of empathy or willingness to resolve my issue left a sour taste in my mouth. It's disheartening to encounter such a lackluster and apathetic approach to customer service

This store has the best customer service of any phone store I have ever been in! The customer reps have a good attitude and the service is provided quickly and with a smile. I have had poor experiences with AT&T customer service over the phone, but this store's great people and great service will keep me an AT&T customer. I would give them 10 stars if I could! This review is based on at least 6 visits in the last 6 months and dealing directly with at least 4 of the customer reps.