Ashley Store

Elizabeth A. Was excellent

Devon was able to inform of us about the products and options. She also led us to great choices.

Mary was very helpful and made sure that we got just what we wanted.

Elizabeth A., was great throughouty shopping experience. She was patient, listened to my needs and recommended functional/appropriate furniture. These pieces are so beautiful, I simply can't wait for them to be displayed in my home. Thanks a million!

Great selection and wide variety of floor models to experience first-hand. Fair and competitive prices, especially when there is a sale on. No-pressure and friendly sales staff. We are repeat customers for all these reasons.

This was a very positive experience. We went in several times and each sales person gave us our space but stood ready to help when we had a question. Madison was who finally sold us a couch and she was professional and helpful and not pushy. Haven’t gotten the couch yet but so far I would say this is the place to buy furniture in Olympia. Talk to Madison (but really they were all helpful).

I wish this was a positive review, but it’s not. The in-house customer service at the Olympia location is great, however, minor errors in ordering create disasters for the customer. My husband and I recently ordered a dresser from a nice gentleman in store and went to pick it up at the warehouse at a later date. The order submission was wrong on their end and we picked up the wrong dresser. The price was the same on our invoice, so we thought we were good to go (no picture on our order receipt). We immediately called to notify the store of the issue and they simply said they would refund us, re-order our dresser, and we would need to return the dresser we picked up and bring it back. We asked to set this up for the next day, but that wouldn’t work. I feel that a simple phone call on their end could make this happen, however, this would take too much time on their end and they could be missing out in floor sales. They told us they MAY get back to us today (they close at 9). I feel that the common courtesy of the store would be for them to deliver to us free of charge and pick up the current dresser they mistakenly ordered for us. Easy peasy! I dislike that Ashley furniture treats us as the inconvenience! I love their selection, but I do not recommend their services. Customer Service is a HARD PASS after sale is made. This happened with a separate order as well. We bought a couch and a cushion was ripped. We wanted to replace the cushion, or all 3. We tried calling the store and customer service 5 different times. Five! I finally called a different furniture store that carried the same couch. I made the cushion order in 5 minutes! Highly recommend JR Furniture over Ashley Furniture. I pray you don’t have to handle anything with customer service. Thumbs down.

Who knew one could have so much fun and learn a lot about furniture all at the same time. I spent a good amount of time last Friday at the Ashley Home Store in Tacoma. I was treated exceptionally well by Adriana as well as the sales mgr Diondra! They explained to me the lines available, showed me everything my ever changing mind wanted to see and assisted with design and color matching all at the same time. They listened closely to everything I was asking for and at the same time provided some very valuable insights! Wow! Something that I for sure never expected. I have never, ever gotten this type of attention or service from the very high end stores. Thank you ladies for everything!👍😁😁🥰😘