Went to this branch with a friend to purchase a car. When we 1st got there we were pounced on, and not given the chance to have a look round 1st as might have changed mind with choice of car. Sales person was pushy to start with giving me the impression of wanting the sale. When I asked to leave us alone for 5 mins after test drive, I did get the impression that he needed to back off a bit. Once finance was processed, my friend was trying to arrange a good time to collect car. The branch advised that they prefer 48 hour collection. My friend advised this wasn't good for him, the branch was pushing for 48 hour collection which was advised couldn't be done as my friend wanted to sell his current car privately, and had to sort other things out while the car was insured before moving insurance to new car. Also my friend advised he had no way to get to branch in the 48 hours. My friend didn't want to jeopardise his licence driving his current car without insurance. Gap insurance was offered for a fee, but my friend didn't need it as he just needed a few days to sort current car out. In the end it was agreed to collect car and hour before opening hours the following Sunday. I did get the impression from this that they put all the effort into that sale and not the after sale. In this case the collection, meaning it was taking time from the sales team making sales. To me this isn't good practice as you would think they would like customers to come back and this is made by providing a good full customer service from greeting to after sales. When we went to collect car we thought we were going to be greeted to be asked that "we were a little early to be looking at cars arent we" which gave the impression that we arrived before opening hours and sales weren't open. When advised we we collecting a car his attitude changed. This I don't think is good attitude to be greeted to. In response to this review I don't want a phone number to speak to anyone, all I want is feedback to be provided to the staff at branch. I understand that staff are paid based on commission, but this shouldn't impact the level of service provided. Also if greetings can be looked into as well. If this was me, and this branch had the car I wanted, I would have walked away, and gone to another branch to arrange for car to be relocated.
Arnold Clark Burton Upon Trent Motorstore
5 reviews
Went to Arnold Clarke to look for a new car. Didn't no what sort of car I wanted. When I got there I was greeted by a very friendly lady called Lucy. She was amazing. Lucy listened to what I needed a car for and told her my budget. Lucy showed me 2 cars both very nice. So I decided too get 1 of the cars I was shown the customer service I received was out of this world I have never had this before Thank you so much Lucy
I purchased my car today. I am over the moon with my purchase. I initially went in 2 days ago to look for a car . I was supported by Raj throughout my car buying experience. He was extremely helpful and was able to answer my 10,000 questions lol , and helped me find my car with everything I wanted within my price range . He kept me updated with my car finance every step of the way . He made my experience stress free . I would definitely ask him to support me again when buying a car . I will also recommend him to others . Thank you again.
Ranveer Raj Singh was an absolute delight to deal with. He was so helpful from the very moment we met him. If you want a car and top class service we would recommend you go and ask for him only everything we asked was no trouble for him very good salesman thank you Raj! Even came in on his day off to help us
We called in just to look at cars and see what took our eye. Peter was very attentive and knowledgeable, he took us around the cars we were interested in and helped us make an informed decision on buying. His sales skills ended in us purchasing our beautiful new car. He went above and beyond and the company as a whole have been a pleasure to deal with. Would highly recommend Arnold Clark